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Dispatcher

Company: Coastal Home Air Conditioning Heating
Location: Morehead City
Posted on: May 15, 2024

Job Description:

Overview:-Stability- Competitive Weekly Pay + Benefits - Growth Opportunities + Training-Looking to TRADE UP to a better opportunity? Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.Why Join This Team:Medical, Dental, Vision, and Prescription Plans, Plus HAS OptionLife InsuranceMatching 401kOn-Going Training & DevelopmentPaid Holiday and VacationPaid TrainingWhat you will do:Receive emergency and non-emergency calls and record significant information, as necessary.Knowledgeably prioritize calls according to importance and urgency.Monitor field technicians to effectively prioritize their schedules and use of time.Schedule appointments with clients using the right tech/right call guidelines.Data entry into the computer system to track calls and client information, as necessary.What you bring:Previous customer service experience.1 year dispatching experience preferred.Strong attention to details.Conscientious, team player.Honesty, integrity, quality craftsmanship and a good attitude.Clear background check and drug screen.Schedule: Full-time, Monday Friday, 8-hour shift, 8 AM - 5 PMResponsibilities:Who/What Are We Looking For?Coordinate the transportation movements of the techniciansMust keep track of the drivers schedules as they change throughout the dayKeep track of the technicians start and departure timesMust maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right techRequires interaction with drivers dailyAnticipate problems with routes and parts by making quick sound decisionsRespond to special requests from customers related to jobs performed by a technicianOrder parts for special ordersMaintain techs vacation, sick and weekend schedulesFollow up on all pending/ recommended workForecast workload for 2-3 days outContact customers with parts pending and status of partsQualifications:Qualifications:Dispatch experience highly preferredAbility to pass a background checkHigh school diploma (or GED)Demonstrate passion for excellence with respect to treating and caring for customersStrong decision-making abilitiesAbility to identify customer needs and clearly articulate product and service offeringsHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsTeam playerMultitasking and time management skills with the ability to prioritizeCore Competencies:Strong verbal and written communication skillsComfortable in navigating through multiple software systems and windows simultaneouslyAbility to show empathy when responding to customers needsMust be flexible with the ability to adapt to changes quickly and think conceptuallyby Jobble

Keywords: Coastal Home Air Conditioning Heating, Jacksonville , Dispatcher, Professions , Morehead City, North Carolina

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