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Product Quality Engineer

Company: Moen Incorporated
Location: New Bern
Posted on: May 13, 2022

Job Description:

Job Description

The Product Quality Engineer, reporting to the Senior Manager Resolutions and Service parts, provides on the ground to support the Manufacturing and Logistics Operations in North Carolina. Working with the central Resolutions team and local site quality leadership, this role will be responsible for ensuring GPG Quality standards are achieved, together with leading the root cause & resolution of Customer Quality issues.

Championing Quality Excellence in every aspect of the Supply chain and manufacturing processes, the Product Quality Engineer will work in close collaboration with both local and central teams, leading the validation/control of business critical VOC/PE corrective actions, managing component/product inspections and rework, implementing systems to identify quality issues and take timely containment and corrective actions for all reported Quality issues.


  • Creates and maintains a safe working environment, and actively participates in plant safety events where appropriate. Supports the plants in achieving Zero by Choice expectations, demonstrating safety first actions when executing any activities.
  • Work with plants to ensure business critical internal Production Escalations (PE) and external Voice of the Customer (VOC) issues are identified, together with significant quality issues being experienced during production that are impacting on manufacturing quality and efficiency. Utilize appropriate C.I tools to identify root cause and implement sustainable long-term solutions.
  • Utilizes working knowledge of various materials, manufacturing techniques, and engineering practices in the investigation, root cause analysis, and short-term corrective action planning for plant and distribution center quality issues.
  • Assists plants, distribution centers, and the Resolution Team with problem solving and failure analysis.
  • Manages sorting and rework projects at plants and distribution centers to correct quality issues and to support inventory management projects.
  • Identify and implement opportunities for Quality and efficiency improvement and work with local site teams to implement the changes.
  • Documents project progress as well as corrective action and preventative action plans to update and close projects on time. Communicates project summaries and transfers project lead to permanent corrective action owners.
  • Develops or updates processes, procedures, and reports to support Resolutions Team functions.
  • Ensure SAP processes and procedures are adhered to ensure alignment with GPG global Quality processes.
  • Interacts with Contact Centers, Product Managers, Engineering, Plant Quality and Manufacturing, Designers, Sourcing, and Business Planning to communicate quality impact and corrective action timing for issues affecting production and order fulfillment.
  • Participates in Design for Assembly (DFA), Process Failure Mode and Effects Analysis (PFMEA), Engineering Builds (EBRs), and Pilot build processes at plants when relevant to open quality projects and issues.
  • Achieve stated metrics to include, but not limited to, safety, quality, service and cost.
  • Perform other duties as assigned.
    • Bachelor's degree in Engineering or a related technical discipline is required.
    • Minimum of 3 years of engineering is required. Experience in assembly or manufacturing is preferred. Experience with data analysis, root cause analysis, and collaborative problem-solving techniques is also preferred.
    • Experience with dimensioning and tolerances as well as measurement and metrology skills
    • Ability to review and understand 3D CAD models
    • Ability to manage multiple tasks and priorities in a fast paced, changing environment.
    • Excellent written and verbal communicate skills for interaction with all levels of staff, customers, suppliers, and operations.
    • Must be proficient with Microsoft Office (PowerPoint, Word, Excel, and Outlook).
    • SAP, Minitab, and QlikView experience is also preferred.
    • Ability and willingness to travel frequently to Carolina plants and distribution centers; ability to travel to other outside locations at limited times.
    • Demonstrable experience of utilizing Lean, 6 sigma, and CI toolkits.
      Additional Information

      Fortune Brands' Global Plumbing Group (GPG) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. GPG's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the Moen.com and HouseofRohl.com websites to learn more about us and why we are a top workplace.

      Equal Employment Opportunity

      Fortune Brands' GPG is an equal opportunity employer. GPG evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

      Reasonable Accommodations

      Fortune Brands' GPG is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to TalentAcquisition@moen.com and let us know the nature of your request along with your contact information

Keywords: Moen Incorporated, Jacksonville , Product Quality Engineer, Professions , New Bern, North Carolina

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