Manager, Workplace Design & Services

Company: Storr Office Environments
Location: Raleigh
Posted on: February 18, 2026

Job Description:

Job Description Job Description Role Overview The Manager, Workplace Design & Services is a senior leadership role that blends design thinking, client strategy, and people leadership . This position is ideal for an Interior Design professional or design-forward leader who enjoys shaping workplace experiences, strengthening client relationships, and leading high-performing teams. In this role, you'll oversee the strategic growth and delivery of Storr's Workplace Design & Services offering-ensuring exceptional client experiences, thoughtful service expansion, and strong operational execution. You'll partner closely with clients, designers, and internal leaders to align design intent with long-term workplace solutions. What You'll Do Client & Design Leadership Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts Partner with clients to expand workplace services through thoughtful, design-informed solutions Ensure overall client satisfaction through proactive relationship management and service excellence Strategy & Business Planning Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast Develop customer-specific Account Plans aligned with client goals and workplace strategy Identify opportunities to expand services, improve efficiencies, and drive profitable growth People & Team Leadership Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives Foster a collaborative, design-forward team culture that supports growth and engagement Conduct regular performance check-ins and bi-annual development conversations Operational Excellence Provide procedural leadership to ensure consistent, high-quality service delivery Champion continuous improvement across processes, systems, and team workflows Serve as a liaison between the design team, operations, sales, and executive leadership Customer Experience & Quality Maintain strong customer satisfaction metrics, including survey scores and client scorecards Lead departmental customer satisfaction initiatives and quarterly bonus goals Reinforce Storr's service standards, including adherence to the Sundown Rule What We're Looking For Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred) 5-8 years of progressive leadership and management experience Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services Strong ability to connect design vision with business outcomes Confident communicator who can lead conversations with clients, designers, and executives Skills That Will Set You Apart Design-literate leader who understands workplace strategy and commercial interiors Strong organizational, analytical, and follow-through skills Ability to read plans, scales, and installation drawings Proven ability to build consensus and lead cross-functional teams Creative problem-solver with a practical, solutions-oriented mindset Why This Role Is Compelling This is not a traditional "operations" role. It's an opportunity to lead at the intersection of design, client strategy, and service delivery , with a clear path for growth and influence within the organization. If you're an Interior Design professional ready to step into broader leadership-or a people-focused manager who thrives in design-driven environments-this role offers the chance to shape workplaces, teams, and long-term client partnerships. Job Posted by ApplicantPro

Keywords: Storr Office Environments, Jacksonville , Manager, Workplace Design & Services, PR / Public Relations , Raleigh, North Carolina