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Inbound Customer Service Representative

Company: ContactUS, LLC
Location: Jacksonville
Posted on: November 28, 2019

Job Description:

Customer Service Specialist Customer Service Specialist handle inbound calls for major retail brands. Specialists are required to maintain a positive and professional attitude at all times ensuring the best customer experience on every call. Tasks include placing orders, resolving order disputes, handling service inquiries etc. Specialist should be able to positively accept coaching in accordance with departmental goals and objectives. Must have open availability to work until 11pm including weekends. What a typical day looks like: Input information from interactions into customer relationship management system for tracking and development purposes. Handle incoming calls, emails, letters, and/or chat sessions. Look up product information to provide answers and recommendations. Explain products in a clear and professional manner. Obtain all relevant information to assess validity of complaints. Quickly assess customer needs and proactively provide solutions. Consistently use sale approach and techniques based on product. Refer unresolved customer grievances to designated departments. Ensuring 100% customer satisfaction on every call. Qualifications: Comfortable using PC platforms, Microsoft Office Ability to type 25 wpm or greater Friendly, Energetic and personable attitude Excellent verbal and written communication skills Excellent troubleshooting skills Attention to detail Flexible team player with ability to execute duties efficiently Reliable and conscientious Good organizational skills and work habits Skilled in time management and multi-tasking Must be available to work until 11pm including weekends Ability to be flexible and quickly adapt to changing business needs High school diploma/GED certificate - higher education a plus PandoLogic. Keywords: Customer Service Representative, Location: Jacksonville, NC - 28541

Keywords: ContactUS, LLC, Jacksonville , Inbound Customer Service Representative, Other , Jacksonville, North Carolina

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