Site IT Administrator
Company: The Results Companies
Posted on: May 10, 2019
Headquartered in Fort Lauderdale, FL, The Results Companies is a
privately held company which is majority owned by One Equity
Partners, a Private Equity Firm, and Results' management. Results
operates 31 contact centers throughout the United States, Latin
America, and the Philippines. For over 26 years we have served as a
premier global customer experience provider for many Fortune 500
companies and uniquely designed, built and operated award-winning
contact centers that have set the standard for innovative
customer-focused contact solutions. Entrusted with over 46,000,000
relationships a year, our success and proven ability to respond to
our Partner's growth has enabled us to expand our global footprint.
With over 23,000 employees across the globe, The Results Companies'
expertise extends beyond call centers. We're experts in
representatives, analytical technologies, brand fulfillment and
creating strategic advantages for our Partners.
Description of Service Lines: Results' current client portfolio
consists of 82 Partners across various industries inclusive of the
--- Wireless Telecommunications
--- Financial Services
--- Subscriber Based Entertainment
--- Tax Services
Our vision is to be the premier global Customer Experience Provider
for Fortune 500 companies; to become the benchmark for brand
advocacy and service excellence and the transparent provider of
choice for customers around the world.
Driven by our "expect greater" commitment to our customers and
communities, we aspire to exceed expectations through the
brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer
and will consider all qualified applicants without regard to race,
color, religion, national origin, sex, sexual orientation, gender
identity, age, disability, veteran status or any other protected
factors under federal, state or local law.
The Site IT Administrator supports end-users and infrastructure in
the assigned call center, works with Corporate Support team on
escalation and resolution of outages, and collaborates with
Corporate IT groups involved in IT Projects.
Duties and Responsibilities
Provides IT desktop support to Call Center employees and Agents
Proactively seeks out potential IT problems/unreported issues, and
reports to Corporate IT
Promptly escalates high level outages to corporate Support, and
assists with resolution
Performs coordinated tasks associated with Corporate IT projects
Attends meetings with Corporate IT and conference calls with remote
Maintains IT documentation of processes and applications
Assists corporate IT with enforcement of IT policies and security
Handles local technology administration, including working with
local vendors, contactors, and service providers
Performs all functions as defined in the Call Center IT Roles and
2 year degree in a technical field or equivalent experience
2+ years additional experience in a dynamic IT systems
administration/helpdesk environment, or providing hands-on support
to 100+ end users
In-depth knowledge of Windows operating systems and experience with
a wide variety of software applications
Experience installing/troubleshooting PC/server hardware
Basic understanding of LAN/WAN networking, TCP/IP, and VoIP
Broad experience with Imaging of Windows PC using a variety of
Ability to hear and understand customer inquiries and oral
instructions from supervisors in person, in writing, and over the
Ability to read and create paper and electronic documents such as
technical diagrams, flowcharts, presentations, etc
Ability to read, write, and verbally communicate in English at a
Excellent motivation, dependability, accountability, and
Ability to lift and move goods weighing up to 30 pounds
Schedule flexibility, Overtime and after-hours on-call
Frequent: Bending/stooping, reaching, lifting, carrying, repetitive
motions, sitting, standing, walking.
Occasional: Kneeling, pushing/pulling.
4 year Bachelor's degree in a technical course of study.
Microsoft desktop technology certified.
Keywords: The Results Companies, Jacksonville , Site IT Administrator, Other , Jacksonville, North Carolina
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