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Site IT Administrator

Company: The Results Companies
Location: Jacksonville
Posted on: May 10, 2019

Job Description:

Company Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.


Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:


--- Healthcare
--- Insurance
--- Wireless Telecommunications
--- Financial Services
--- Energy
--- Education
--- Subscriber Based Entertainment
--- Tax Services
--- Retail
--- Cable/MSO


Vision Statement


Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.


Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.


The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.

Duties and Responsibilities

Provides IT desktop support to Call Center employees and Agents
Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT
Promptly escalates high level outages to corporate Support, and assists with resolution
Performs coordinated tasks associated with Corporate IT projects affecting site
Attends meetings with Corporate IT and conference calls with remote IT personnel
Maintains IT documentation of processes and applications
Assists corporate IT with enforcement of IT policies and security auditing
Handles local technology administration, including working with local vendors, contactors, and service providers
Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation

Qualifications

2 year degree in a technical field or equivalent experience
2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users
In-depth knowledge of Windows operating systems and experience with a wide variety of software applications
Experience installing/troubleshooting PC/server hardware components
Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies
Broad experience with Imaging of Windows PC using a variety of tools
Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone
Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc
Ability to read, write, and verbally communicate in English at a proficient level
Excellent motivation, dependability, accountability, and punctuality
Ability to lift and move goods weighing up to 30 pounds
Schedule flexibility, Overtime and after-hours on-call availability

Physical Requirements

Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking.
Occasional: Kneeling, pushing/pulling.

Preferred

4 year Bachelor's degree in a technical course of study.
Microsoft desktop technology certified.

Keywords: The Results Companies, Jacksonville , Site IT Administrator, Other , Jacksonville, North Carolina

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