the smart solution for Jacksonville jobs

Call Center Position Available

Company: Alorica
Location: Jacksonville
Posted on: November 10, 2018

Job Description:


At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.


  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customers needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues


    • Escalates calls to supervisor when necessary and appropriate
    • Maintains and updates customer information as necessary
    • Provides support and assistance as needed
    • Up-sells to customer upgrades as necessary
    • May perform other client specific duties as necessary and required by program/account
    • Other duties as assigned


      Minimum Education and Experience:

      • --- High School Diploma or GED required; graduation from a college with an Associates degree preferred
      • Customer service experience
      • Phone related customer service
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • May require client specific bilingual language requirement, as necessary

        Knowledge, Skills and Abilities:

        • Knowledge of product/procedures
        • Ability to use phone and computer systems
        • Customer service skills
        • Strong interpersonal skills
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Patience/empathetic
        • Mental Acuity
        • Conversational
        • Confident/Assertive
        • Demonstrate a positive attitude

          Work Environment:

          • Constant work performed in a climate controlled, call-center environment
          • Constant usage of phone and computer systems

            Physical Demands:

            • Constant sedentary work

              ABOUT ALORICA

              Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

              Keywords: Alorica, Jacksonville , Call Center Position Available, Other , Jacksonville, North Carolina

              Click here to apply!

              Didn't find what you're looking for? Search again!

              I'm looking for
              in category

Other Other Jobs

Customer Counter Associate
Description: Primary duties include support responsibilities
Company: CorTech, LLC
Location: Raleigh
Posted on: 11/14/2018

Seasonal Visual Security Associate
Description: A Security Associate provides outstanding customer service to each customer with a primary responsibility to act as a visible deterrent to suspicious activity and theft. A Security Associate must demonstrate (more...)
Company: Belk
Location: Raleigh
Posted on: 11/14/2018

CH-47 Helicopter Repairer
Description: The CH-47 helicopter repairer is primarily
Company: US Army
Location: Raleigh
Posted on: 11/14/2018

Mortuary Affairs Specialist
Description: The mortuary affairs specialist performs duties
Company: US Army
Location: Raleigh
Posted on: 11/14/2018

Belk Seasonal Support Associate - Crabtree Valley Mall Belk #458
Description: The Seasonal Support Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Seasonal Support Associate position is temporary and non-exempt, (more...)
Company: Belk
Location: Raleigh
Posted on: 11/14/2018

Personal Banker Registered 2
Description: Job Description br At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Greenville
Posted on: 11/15/2018

Description: Job Requirements: br Ability to bend, stoop, stand, walk, reach, and climb for extended periods of time br Ability to lift a minimum of 50lbs. br Use timekeeping system to document hours worked (more...)
Company: kimco services
Location: Raleigh
Posted on: 11/14/2018

Operating Room Specialist
Description: The operating room specialist assists the nursing staff
Company: US Army
Location: Raleigh
Posted on: 11/14/2018

Signal Support Systems Specialist
Description: Signal support systems specialists
Company: US Army
Location: Raleigh
Posted on: 11/14/2018

Current College Students - Baller.TV Site Lead Internship
Description: Managing a broadcast team for a multi-court coverage event br
Company: BallerTV
Location: Fayetteville
Posted on: 11/15/2018

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Jacksonville RSS job feeds