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Automotive Service Advisor / Express Advisor

Company: Riverside Chrysler Dodge Jeep RAM Subaru
Location: New Bern
Posted on: May 25, 2023

Job Description:

Our all-new state-of-the-art facility needs great new team members for our service department at Riverside Chrysler Dodge Jeep RAM and Subaru!

*Summary*: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Supervisory Responsibilities: This job reports to our Service Manager.

*Essential Duties and Responsibilities include the following: *--- Works with customer and technician to identify required maintenance. --- Advises customers on necessary and recommended services. --- Offers additional services and repairs to customers. --- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. --- Estimates cost of mechanical, electrical, or other repairs. --- Enters itemized estimate on service order and explains estimate to customer. --- Schedules appointments with customer. --- Meets dealership's standards for repair and order production. --- Maintains CSI at or above Company standards --- Maintains an organized, clean and safe work area --- Participates in required training --- Records all hours worked accurately in company timekeeping system --- Follows Safeguards rules and regulations. --- Demonstrates the Company's Core Values --- Complies with Company policies and procedures --- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. --- Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

*Desired Work Experience:*Up to 3 years

*Education/Experience: *Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

*Certificates and Licenses: *Valid Driver's License

*Computer Skills: *Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

*Communication Skills: *Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

*Attendance Expectations:*The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

*Physical Demands:*While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

*Environment Demands:*Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

*Verbal and Writing Ability: *Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

*Math Ability: *Ability to add, subtract, multiply and divide.

*Reasoning Ability: *Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Employee will need to Pass drug screen, background screen and driving record check.

Riverside Automotive Group, Riverside Subaru, Riverside Chrysler Dodge Jeep RAM, is an Equal Opportunity employer.

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year


* 401(k)

* Dental insurance

* Employee discount

* Flexible schedule

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Day range:

* Monday to Friday

* Weekend availability


* 8 hour shift

Ability to commute/relocate:

* New Bern, NC 28560: Reliably commute or planning to relocate before starting work (Required)


* Driver's License (Preferred)

Work Location: In person

Keywords: Riverside Chrysler Dodge Jeep RAM Subaru, Jacksonville , Automotive Service Advisor / Express Advisor, Other , New Bern, North Carolina

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