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Customer Care Representative (Product Specialist)

Company: Payzer
Location: Morehead City
Posted on: November 19, 2022

Job Description:

DescriptionPayzer is a fast growing software company in Charlotte, North Carolina. Our company has grown rapidly, and today we generate more than $1B in annual payments volume.We make and sell Payzerware, the all-in-one management tool that helps contractors run their business, grow sales, and simplify back office operations.Our products deliver:Inbound call management and CRMTechnician scheduling and dispatchAppointments and remindersSales proposals, invoices and maintenance agreementsEasy to use online and mobile payment solutionsInstant loan decisions that help grow average order sizeEffective promotional offers that help close businessSimple electronic cash managementRich financial and customer level reportingRobust integration with QuickBooksOur Product Specialists help our customers use Payzerware to run their businesses. Interacting on a daily basis with our business customers and helping them solve problems and improve their business is the primary focus of this position. This includes:Welcoming new businessesConfiguring their sitesTraining on the product via webinarWorking with a team to address any concerns in the onboarding process.Additional opportunities may be available to help build resources, train internally, and to make product recommendations to improve overall customer experience.As a Product Specialist on our PayzerCare Team, you will be responsible for helping our customers solve complex business problems by applying our software to meet their needs. You will assist current customers and teammates with their understanding and use of the product, capture and interpret customer feedback, and identify and occasionally test new product features to ensure flawless execution.We're looking for people who are: Good humans with a positive attitude Ready to work hard, learn quickly and grow in a fast-paced environment Bright, inquisitive and good at getting things done Tenacious problem solvers with lots of intellectual curiosity Analytical with strong attention to detail Great at listening to other people Patient and persistent when helping others learn new things Able to communicate clearly both orally and in writing Genuine interest in financial services, and payment/field management technology Possessed by a personal sense of urgency and a desire to be proactive Eager to be part of a great team on an exciting ride in the heart of South Charlotte Strong customer focus and passionate about helping people solve problems Honest, fun to be around and cool to work with while getting the job doneRequirements Desire to communicate and assist customers with software questions and troubleshooting Previous experience successfully interacting with customers both online and on the phone for most of the day We're a technology company, so we need people who are adept at using online and mobile software Experience with field management software Experience in training or the HVAC industry is a tremendous plus Knowledge of payments and finance software is a plus College graduate with 5 years of work experience Current requirement is present in the office 5 days during the training period, and 2 days after fully trainedBenefits The chance to be early at a fast growing, fully funded venture backed startup. You won't be just another drone at Payzer. You can get in on the ground floor. Learn more at payzer.Com A professional work environment that's non-corporate. We have a casual dress code and work hard toward a common goal. On target total annual earnings of $50K to $75K depending on your experience and your performance Medical insurance: Choice of 3 plans including a 100% employer paid plan Dental, vision, short and long-term disability, and life insurance 401(k) plan FSA and HSA Accounts Paid time off

Keywords: Payzer, Jacksonville , Customer Care Representative (Product Specialist), Other , Morehead City, North Carolina

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