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Inbound Member Services Specialist

Company: Contactus Llc
Location: Richlands
Posted on: November 16, 2021

Job Description:

Member Services Experts handle back office contacts via web-based systems including (but not limited to) email and chat interactions with prospective members whose application requires a manual verification process, support for account access, and or general member support. Experts are required to maintain the highest level of customer privacy with all member and company information. A positive and professional attitude/demeanor is required at all times, ensuring the best member experience with every interaction. Tasks include answering questions regarding eligibility, verifying documentation submitted, confirming new members, troubleshooting member problems and general sales support. Experts must be able to positively accept coaching and development in accordance with departmental goals and objectives.This is an ONSITE position at 3085 Richlands Highway in Jacksonville, NC 28540.What a typical day looks like:Assist prospective members with questions regarding eligibility requirements.Assists processing membership applications.Verifying membership application using online tools.Obtain and examine all relevant information to assess validity of documents.Quickly assess new member needs and proactively provide solutions.Troubleshoot account access and problems placing an order.General sales support and membership questions.Qualifications:Ability to type 35 wpm or greaterCritical Thinker/Resolution ExpertZendesk experience helpfulPrior experience with claims processing, case management helpfulComfortable using PC platforms, Microsoft OfficeFriendly, Energetic and Personable attitudeExcellent verbal and written communication skillsFlexible team player with ability to execute duties efficientlyReliable and conscientiousGood organizational skills and work habitsSkilled in time management and multi-taskingAbility to adhere to customer privacy and non-disclosure policy (member info)Ability to adapt and learn in a fast-paced team settingAbility to work a flexible schedule including evening and weekendsHigh school diploma/GED certificate - higher education a plusby Jobble

Keywords: Contactus Llc, Jacksonville , Inbound Member Services Specialist, Other , Richlands, North Carolina

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