Front Desk Clerk

Company: Fairfield Inn Suites Marriott
Location: Jacksonville
Posted on: November 16, 2021

Job Description:

About usFairfield Inn Suites MarriottAbout usFairfield Inn Suites MarriottNew River Hotel Group121 Circuit LaneJacksonville, NC 28546910-938-4499Full Job DescriptionFront Desk Agent - Currently we are looking for future award winning individuals with a passion for service, outgoing personalities, and the drive to be the best Guest Service Agents. Looking for a candidates to work following:

• candidates must be available to work any shift, weekends and holidays to meet business demands- 7am-3pm , 3pm-11pm & 11pm-7am shiftsBenefits available after 90 days probation period, PTO and SICK PAY available after 1 year, PAID HOLIDAYS, Associate Recognition Programs, and Marriott Travel Discounts. $100 sign on bonus after 90 days with no call outs.Job Responsibilities include:
  • Greeting and registering guests. Assists in pre-registration and room blocking and prepares groups for arrivals.
  • Navigate guests around local area, invoke discovery with recommendations for shopping, sight-seeing, eating and socializing.
  • Resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction.
  • Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, checks, and credit cards balance at the end of each shift.
  • Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
  • Processing mail, shipping, receiving, storing of luggage, laundry, copying and faxing.
  • Manage nightly operations including handling guest issues, requests and complaints
  • Will serve as manager on duty for most shifts.Job Requirements:
    • Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small.
    • Experience in Hotels and Hotel management strongly preferred.
    • Fluent in English and able to speak in an articulate and professional manner.
    • Ability to stand for 8 hours at a time, walk around the hotel and assist guests with luggage.
    • Basic computer knowledge including Internet Explorer and Microsoft Office
    • Proficient in FOSSE and MARSHA strongly preferred
    • High school Diploma or equivalent.Job Type: Full-timePay: starting at $9 per hour depending upon experienceBenefits:
      • Employee discount
      • Health insurance
      • Paid time offSchedule:
        • 10 hour shift
        • 8 hour shift
        • Day shift
        • Holidays
        • Night shift
        • Overtime
        • Weekend availabilitySupplemental Pay:
          • Bonus payFairfield Inn by Marriott121 Circuit LaneJacksonville, NC. 28546910-938-4499Fairfield Inn Suites Marriott provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Fairfield Inn Suites Marriott provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Job Type: Part-timePay: From $10.00 per hourBenefits:
            • Employee discount
            • Health insurance
            • Paid time offSchedule:
              • 8 hour shift
              • Day shift
              • Holidays
              • Monday to Friday
              • Night shift
              • Weekend availabilitySupplemental Pay:
                • Signing bonusApplication Question(s):
                  • Hospitality is a 365/24/7 organization. You MUST be available ALL shifts at anytime: 7am-3pm, 3pm-11pm, 11pm-7am. Is there a time or day you are not available?Education:
                    • High school or equivalent (Preferred)Experience:
                      • Hotel experience: 1 year (Preferred)Shift availability:
                        • Day Shift (Required)
                        • Night Shift (Required)
                        • Overnight Shift (Required)Work Location:
                          • One locationWork Remotely:
                            • NoWork Location: One location

Keywords: Fairfield Inn Suites Marriott, Jacksonville , Front Desk Clerk, Other , Jacksonville, North Carolina