Veterans Outreach Program Specialist

Company: Department of Veterans Affairs
Location: Jacksonville
Posted on: June 10, 2021

Job Description:

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Duties

Summary

The Veterans Outreach Program Specialist serves within Readjustment Counseling Service as the principal outreach staff member for Military Reserve and National Guard members returning from the Global War on Terrorism (GWOT), Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND). The nature of the job requires travel throughout an assigned geographical area away from the Vet Center

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Responsibilities

• Establish outreach service provision with military installations, Reserve and National Guard facilities within a designated area.
• Provide transitional assistance briefings to Military, Reserve, and National Guard personnel transitioning from combat service/active duty to civilian life.
• Develop and distribute outreach materials such as brochures, fact sheets, web content, and other targeted information which highlight Vet Center services and locations.
• Provide training and information to VA staff, other federal agencies and community agencies regarding both Vet Center services, and the combat experience.
• Develop and maintain working relationships with a network of service provision agencies and individuals in all areas relevant to transitioning combat service members and their families.
• Organize and participate in a myriad of community activities and events that have high probability of GWOT, OEF, OIF, and OND veterans' presence.
• Assist clients, their families, and representatives, and faculty staff members in recognizing and removing institutional barriers to the provision of optimum readjustment counseling to transitioning combat veterans and their families.
• Provide crisis intervention, stabilization and follow-up to GWOT, OEF, OIF, and OND and their significant other, and families. Crisis situations may involve intervention in potential suicide, assault, and homicide situations.
• Provide vocational, educational, benefits, and related services, guidance, and referrals to GWOT, OEF, OIF, and OND and their significant other, and families.
• Prepare and maintain client records/administrative records and reports in accordance with program guidelines and policies.
• Serves as designated Mobile Vet Center (MVC) vehicle operator for the Vet Center. Incumbent must meet all local and state licensure requirements to operate the MVC.
• Responsible for vehicle maintenance such as: Setting up the MVC for operation, i.e., leveling the MVC,
• Checking communications systems, electrical systems, etc; Closing the MVC when the designated event or work day is over and properly preparing the vehicle for departure/return to the assigned Vet Center;
• Inspecting MVC for any problems, attending and completing all MVC vehicle training on Mobile Vet Center use and maintenance, Maintain certification; Works with RCS staff for MVC routine maintenance

Promotion Potential: Selection may be made at either the GS-07 or GS-09 level. Selection for the lower grade may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday; 7:30am - 4:00pm, with some evenings and weekends required

Telework: Ineligible

Virtual: This is not a virtual position.

Position Description/PD#: Veterans Outreach Program Specialist/PD50011A and PD50012A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

9

• Job family (Series)

0301 Miscellaneous Administration And Program

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS-07:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assisting with planning community events, Monitoring a budget; Organizing data; Drafting marketing material; and Promoting an agency at outreach events. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education Or I have achieved superior academic achievement (Transcripts Required). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a 4-year course of study leading to a bachelor's degree.

GS-09:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing training and information to Staff, other federal agencies and the community, Serving as an advocate for resolving overall client problems; Handling emergencies and providing follow-up services to client problems; Handling emergencies and providing follow-up services to clients; Preparing and maintaining client/administrative records and reports; and Representing an agency at outreach events OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a master's or equivalent graduate degree (Transcripts Required). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education.

You will be rated on the following Competencies for this position:

• Communications
• Critical Thinking
• Customer Service
• Planning and Evaluating
• Transportation
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is usually performed sitting at a desk, in news conferences, briefings, meetings, etc.; or riding in an automobile or on public transportation. A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday; however, no special physical demands are involved in performing the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, Jacksonville , Veterans Outreach Program Specialist, Other , Jacksonville, North Carolina