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MD Field Claims Representative Trainee, I, II, Sr

Company: National General
Location: Jacksonville
Posted on: June 9, 2021

Job Description:

Primary Purpose:Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. The ideal location for this candidate will be in Jacksonville, NC.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Create a comprehensive estimate of damages for 1st and 3rd party material damageInspect damaged property and complete appropriate estimates and documentationWork toward claim resolution by maintaining regulatory compliance and fair claims practices within their authoritySummarize claims in excess of authority and submit to manager for approvalMaintain relations with both internal and external customersNegotiate settlements, make settlement payments and document all activities in the fileIdentify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential existsStay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnelDevelops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical and suspension damagesServe as a mentor for other field representativesAssist with file reviews and file auditsAssist with any special projectsPossess the skill set and ability to perform CAT related duties, including the travel required for this dutyMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor Degree or in-lieu of degree equivalent education, training and work-related experienceValid U.S. State-issued driver's license requiredPossess basic knowledge of material damageAbility to obtain and maintain adjuster licenses as requiredProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability to operate electronic devices including computers, cameras and cell phonesAbility to create estimates by way of estimating softwarePossess effective interpersonal skillsPossess effective negotiation skillsAbility to problem solve, resolve conflicts and empathize with customersPossess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environmentAbility to travel up to 10%Must possess effective verbal and written communication skillsMust possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Desired Skills:Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE2 years of experience as a material damage estimator either in the insurance industry or the collision repair industryNational General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Keywords: National General, Jacksonville , MD Field Claims Representative Trainee, I, II, Sr, Other , Jacksonville, North Carolina

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