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Consumer Representative III

Company: Jones-Onslow Electric Membership Corporation
Location: Jacksonville
Posted on: June 9, 2021

Job Description:

Jones-Onslow Electric Membership Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SUMMARY DESCRIPTION:This is the entry level into the company's Consumer Representative Training Program. Employees at this level work under close supervision performing a variety of tasks. Each task usually fits a training pattern that has been established and explained to the employee. All changes in procedure or exceptions will be explained as they arise. Work is observed and reviewed during actual performance. Consumer representative training duties involved in this level are listed below but are not all-inclusive.REPORTING RELATIONSHIPS:Reports to: Office ManagerDirects: NonePRINCIPAL DUTIES AND RESPONSIBILITIES:To provide excellent customer service to each customer handled, whether in person, email, or on the phone, and to do this in the most efficient and courteous manner possible. To answer thoroughly all questions and concerns and handle each request in a professional and friendly manner.OTHER DUTIES AND RESPONSIBILITIES:Have knowledge of computer operations and variety of software applications utilized for service orders, collections, outages, billing, processing payments, handling customer questions and complaints, basics of figuring bills, be familiar with rates, taxes, basic charges, billing calendar and capital credits. Understands return check policies, membership agreements, electrical inspections. Qualified for switchboard and as cashier.KNOWLEDGE, SKILLS AND ABILITIES:Consumer Representative III is the entry level into the Consumer Representative training program and the employee will have:Introduction to the computer terminal, setting up printers and email.Introduction and working knowledge of service order types and entering outages.General knowledge of interconnecting relationships between departments, i. e., billing, dispatch, metering, engineering, construction, accounting, and IT.Introduction to guarantor contracts, drafts, budget billing.Introduction to regular payments-includes understanding of billing, payments and payment posting.Introduction to customer complaints.Basics of figuring residential bills-includes being familiar with rates, taxes, basic charges, security lights, and subdivision lights.Familiar with NSF checks policies.Understands all contracts and membership agreements.Familiar with electrical inspections policy.Understands address changes, billing cycles, deposits, and guarantors.Familiar with billing cycles and billing calendar, collections and past dues.General knowledge of marketing programs and load management requirements.Qualified on switchboard and as cashier. Ability to assist consumers via the telephone or face to face in the lobby.Handles mail, customer emails, and night drop.Ability to take Online safety training classes and to access Safety Data Sheets.ON THE JOB TRAINING: Training to get to the desired level of the above listed necessary tasks will be a minimum of twelve (12) months. The acceptance of training levels will use input from trainers, qualified consumer representatives, cashiers and supervisors. Documentation for each level will be placed in the employee's file for consideration of advancement to level II.WORKING CONDITIONS:Normal working conditions inside office building with heat and air conditioning. Regular office hours are from 8:00 am to 5:00 PM Monday through Friday, except company observed holidays. Flex hours are used at varying times as workload and duties require. Position is in Jacksonville, North Carolina and/or Sneads Ferry, North Carolina.

Keywords: Jones-Onslow Electric Membership Corporation, Jacksonville , Consumer Representative III, Other , Jacksonville, North Carolina

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