Customer Service Representative

We are seeking energetic individuals to join our unique and fast paced Service Team. This is a great opportunity to start your career in retail automotive setting and familiarize yourself with the entire dealership experience.

In this role, you will be the link between our service guests and their vehicle. You will assist our service guests with questions regarding their vehicles, and fully support our service advisors. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success, offering online and in-store training programs with our manufacturers. The ideal candidate will present strong customer service skills with a positive attitude and willingness to learn and thrive in a busy professional work setting. We're always look to promote from within our company and this is an entry level job opportunity with lots of potentential for growth.

At New Bern Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at New Bern Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Greet our service guests promply and cheerfully
• Answer phones and update our guests on the status of vehicles in our care
• Make recommendations for repairs as recommended by our technicians
• Support service advisor that is in charge of guests vehicles
• May need to shuttle guests when needed
• Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
• Online training

Qualifications

• At least one previous role based in strong customer service experience
• Must be able to work 8+ hours shifts when needed
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Valid North Carolina drivers license
• Eager to learn and grow

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