Call Center Operator
Company: Johnson Controls, Inc.
Location: Camp Lejeune
Posted on: May 3, 2021
What you will do
Responsible for monitoring several naval hospital systems at
Camp Lejeune, including fire alarm, security, public
address/sound/radio, nurse call /code blue, infant protection and
telephone answering systems in a 24/7 call center environment.
Location: Camp LeJeune, NC (military experience not
Shift: This is a part-time position with possible opportunities
for 40 hours.
This is a Bargaining Union position.
How you will do it
Duties include answering multiple phone lines and documenting
key information, verifying pass codes, coordinating after hour's
responses, troubleshooting to assist clients with re-setting,
bypassing, or other issues with alarm systems, documentation of
events occurring during alarm activation, and data entry in
The call center provides 24-hour coverage daily in 3 shifts
during weekdays and 2 shifts during weekends. Operators rotate
What we look for
- Minimum of 1 year of experience with multi-line telephones
- Previous alarm monitoring or customer service experience
- Must be able to multi-task.
- Must have excellent customer relations skills.
- Must be proficient with computers and typing.
- Must be able to work a rotating shift schedule that includes
days, nights, weekends, and holidays as necessary.
- Three or more years of experience working in a call center
- Experience working in a monitoring call center
Johnson Controls International plc. is an equal employment
opportunity and affirmative action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected
veteran status, genetic information, status as a qualified
individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law. If you
are an individual with a disability and you require an
accommodation during the application process, please visit
Keywords: Johnson Controls, Inc., Jacksonville , Call Center Operator, Other , Camp Lejeune, North Carolina
Didn't find what you're looking for? Search again!