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Call Center Operator

Company: Johnson Controls, Inc.
Location: Camp Lejeune
Posted on: May 3, 2021

Job Description:

What you will do

Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment.

Location: Camp LeJeune, NC (military experience not required)

Shift: This is a part-time position with possible opportunities for 40 hours.

This is a Bargaining Union position.

How you will do it

Duties include answering multiple phone lines and documenting key information, verifying pass codes, coordinating after hour's responses, troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems, documentation of events occurring during alarm activation, and data entry in multiple databases.

The call center provides 24-hour coverage daily in 3 shifts during weekdays and 2 shifts during weekends. Operators rotate shifts periodically.

What we look for

Required

  • Minimum of 1 year of experience with multi-line telephones preferred.
  • Previous alarm monitoring or customer service experience required.
  • Must be able to multi-task.
  • Must have excellent customer relations skills.
  • Must be proficient with computers and typing.
  • Must be able to work a rotating shift schedule that includes days, nights, weekends, and holidays as necessary.

Preferred

  • Three or more years of experience working in a call center environment.
  • Experience working in a monitoring call center environment.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Keywords: Johnson Controls, Inc., Jacksonville , Call Center Operator, Other , Camp Lejeune, North Carolina

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