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Front Desk Agent

Company: Crown Hotel and Travel Management
Location: Atlantic Beach
Posted on: May 3, 2021

Job Description:

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

$10.00 - $12.00 per hour (based on experience)

Full Time and Part Time

Benefits

* Health * Supplemental Insurance * Paid Time Off * Paid Training * Fantastic Company Culture Responsibilities

* Receiving accommodation reservations from visitors * Taking the details of all arriving guests including payment information * Allocating rooms to all guests * Providing information to guests about the procedures, policies and facilities of the hotel * Providing the guest with the necessary tourism information * Making reservations on behalf of the guests * Handling all customer complaints and queries * Issuing receipts to the guests * Calculating the guest bills * Ensuring the safety and security of all guests * Preparing hotel correspondence * Maintain all guest reservations in accordance with credit card security requirements * Balance and properly account for cash drawer at the desk for each shift * Maintain all training requirements as set forth by General Manager * Wear a provided uniform and nametag at all times on property * Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc. * Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies. * Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel.. * Respond to guest's requests for immediate repairs. * Assist other employees in various assignments * Report lost-and-found items in accordance with hotel procedures Qualifications/Requirements

* High school diploma or equivalent * Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time * Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities * Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks * To always maintain a high standard of personal hygiene and appearance

Keywords: Crown Hotel and Travel Management, Jacksonville , Front Desk Agent, Other , Atlantic Beach, North Carolina

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