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Customer Service

Company: Alonja Enterprises LLC
Location: Havelock
Posted on: May 3, 2021

Job Description:

We currently are seeking Customer Solution Experts to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; they provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative target

Call Center Representative Requirements

Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
Adhere and meet client program metric performance goals

Position Qualifications

High School Diploma or GED
ExperienceAt least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required
Computer/Office Requirements

Flexible Scheduling

Computer/Office Requirements

1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher...).
3. Computer Hard Drive with only the following Operating Systems: Windows 8.1 or Windows 10.
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
5. Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider)
7. Hardwired Broadband Internet Service via DSL, Cable, or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
8. Internet Software: Chrome, Edge, Mozilla (Firefox 14 to 42)
9. Noise canceling headset with microphone (Brands: USB Gaming headset)

**Some items are not needed at the time of application

Starting pay is $10-$14 per hour

Keywords: Alonja Enterprises LLC, Jacksonville , Customer Service, Other , Havelock, North Carolina

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