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Front Desk Agent

Company: Crown Hotel and Travel Management
Location: Swansboro
Posted on: May 3, 2021

Job Description:

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Department

Front Office

Supervisors: Front Office Manager and General Manager

Job Summary

The front desk agent is responsible for a great successful guest experience with any guest who enters the hotel regardless if they obtain accommodations with the hotel or not. Job duties may include the following:

9.00 - 11.00 based on experience

Full Time and Part Time

* Receiving accommodation reservations from visitors * Taking the details of all arriving guests including payment information * Allocating rooms to all guests * Making travel arrangements for the guests * Providing information to guests about the procedures, policies and facilities of the hotel * Providing the guest with the necessary tourism information * Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours * Handling all customer complaints and queries * Taking messages for the visitors * Issuing receipts to the guests * Calculating the guest bills * Making accommodation reservations for guests who may be relocating * Coordinating the delivery of guest laundry needs as well as special requests * Ensuring the safety and security of all guests * Preparing hotel correspondence * Coordinate Suite Shop sales * Maintain all guest reservations in accordance with Hampton specs * Maintain all guest reservations in accordance with credit card security requirements * Balance and properly account for cash drawer at the desk for each shift * Maintain all training requirements as set forth by General Manager * Assisting guests with safety deposit box forms and keys as outlined by GM * Other duties as assigned by FOM, GM, Sales Manager

Job Duties and Responsibilities

* Be able to work a flexible schedule * Wear a provided uniform and nametag at all times on property * Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc. * Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies. * Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department * Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel. * Announce presence and enter guest rooms in accordance with Company standards and procedures. * Respond to guest's requests for immediate repairs. * Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed. * Report lost-and-found items in accordance with hotel procedures. enefits

* 401(k) Retirement Plan * Health * Supplemental Insurance * Paid Time Off * Paid Training * Fantastic Company Culture Responsibilities

* Receiving accommodation reservations from visitors * Taking the details of all arriving guests including payment information * Allocating rooms to all guests * Making travel arrangements for the guests * Providing information to guests about the procedures, policies and facilities of the hotel * Providing the guest with the necessary tourism information * Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours * Handling all customer complaints and queries * Taking messages for the visitors * Issuing receipts to the guests * Calculating the guest bills * Making accommodation reservations for guests who may be relocating * Coordinating the delivery of guest laundry needs as well as special requests * Ensuring the safety and security of all guests * Preparing hotel correspondence * Coordinate Suite Shop sales * Maintain all guest reservations in accordance with credit card security requirements * Balance and properly account for cash drawer at the desk for each shift * Maintain all training requirements as set forth by General Manager * Assisting guests with safety deposit box forms and keys as outlined by GM * Other duties as assigned by FOM, GM, Sales Manager * Wear a provided uniform and nametag at all times on property * Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc. * Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies. * Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department * Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel. * Announce presence and enter guest rooms in accordance with Company standards and procedures. * Respond to guest's requests for immediate repairs. * Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed. * Report lost-and-found items in accordance with hotel procedures Qualifications

* Valid Driver's License required * 1 year of customer service preferred * High school diploma or equivalent * Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time * Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities * Must display very good organization and time management skills * Must be able to walk and climb/descend stairs approximately 20% of the time * Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks * Must be able to regularly lift and carry up to 20 pounds without assistance * To always maintain a high standard of personal hygiene and appearance

Keywords: Crown Hotel and Travel Management, Jacksonville , Front Desk Agent, Other , Swansboro, North Carolina

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