Customer Service Representatives and Sales Specialists

Company: Concentrix
Location: Jacksonville
Posted on: May 3, 2021

Job Description:

Please Note: Job cannot be performed in the state of Colorado, USA.

Job Title:

Customer Service Representatives and Sales Specialists

Job Description

Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, NC.

Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, NC.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

Candidate Profile

• High school diploma with six plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed

We offer paid training and benefits

Location:

USA, Jacksonville, NC

Language Requirements:

Time Type:

Full time

Keywords: Concentrix, Jacksonville , Customer Service Representatives and Sales Specialists, Other , Jacksonville, North Carolina