Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
POSITION REPORTS TO: Front Office Supervisor
Ensuring guest satisfaction from the moment a guest arrives at
the resort until they check-out. Provide directions to guest to
local destinations. Maintain supplies for front desk area. Answer
general interest calls to the area. Responsible for all Front Desk
duties such as (but not limited to) check-in, check-out, PBX
Operation, reservations, assist with concierge duties, proper cash
handling and any and all reporting required as per shift checklist.
The Resort prides itself in the level of personalized service we
provide. Therefore, we expect our Front Desk Staff to maintain a
high level of integrity and service and to always attend to our
guests' needs in a professional manner.
Display a pleasant, professional and guest oriented attitude at
Have an understanding of what is expected of your resort and you
as its representative.
Arrive to your workplace in a timely manner. Must be in uniform
or professional dress.
Comply with resort and department codes, policies, procedures
Consider and understand guests/guestrooms security, privacy &
Be willing to participate in team efforts and communicate with
Know and be able to complete job specific duties for the shift
you are working.
Communicate any uncompleted issues to the next shift departments
- Participate in all required health and safety
Register check-in guests, check-out guests, confirm pending
reservations, answer direct phone calls and emails, take messages
and communicate with additional Front Desk Clerks as needed.
Use computer to input information regarding in-house guests.
Handle credit cards and money; count cash drawer at the end of
Assist owners and guests with questions, problems or concerns,
and be able to communicate any unresolved situations to the proper
department or person.
Know local points of interest and be able to give
Maintain a tidy operational work space and area.
Learn and be able to execute any Front Desk functions as set
forth in procedures manual.
- Assist with special projects as assigned by Supervisor.
High energy level, fun-loving attitude; comfortable performing
multifaceted projects in conjunction with normal activities. Must
be well organized and motivated. Ability to get along with diverse
personalities - tactful, honest, mature, responsible and courteous.
Has ability to deal tactfully and professionally with owners,
guests, board members, and public. Have ability to meet and
maintain personal cleanliness and hygiene standards as set forth in
the Employee Handbook.
While performing the duties of this job, the employee is
regularly required to stand for indefinite periods of time, use
hands, talk, hear, and smell. The employee is frequently required
to reach with hands and arms. The employee is occasionally required
to walk, sit, stand, stoop, kneel, climb or balance, crouch, bend
or crawl. Specific vision abilities required by this job include
close vision, color vision, depth perception and ability to adjust
focus. The employee may lift and/or move up to 20 pounds on
The work environment is mainly indoors, working at a computer.
Must be comfortable working in some sun, heat or inclement weather
for short periods of time.
Background check will be completed as a condition of
Must be dependable and be able to work with out constant
Ability to learn quickly and work in fast-paced position.
Ability to apply common sense to solve practical problems and
deal with a variety of variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral or diagram form.
Must possess outstanding Customer Service Skills.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
above are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive