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Patient Representative / Court Liaison

Company: Universal Health Services
Location: Jacksonville
Posted on: May 3, 2021

Job Description:

Responsibilities

POSITION SUMMARY

The Patient Representative acts as an advocate for all patients, family members and guests. The Patient Representative responds to concerns from patients, families, and other external stakeholders and resolves complaints/grievances in a timely manner. The Patient Representative maintains and reports grievance data to Quality Council. Under the general supervision of the Performance Improvement/Risk Director, assists in the maintenance of adequate health information systems in compliance with all applicable laws, standards and policies.

Under the general supervision of the Medical Records Director, assists in the maintenance of adequate health information systems in compliance with all applicable laws, standards and policies. These systems include forms control, chart audits, record security, release of information, transcription and filing. The technician ensures all medical records and related documents are easily located, appropriately filed, assembled and maintained, delivered in a timely manner and analyzed. The Health Information Management Technician assists in maintaining accurate patient databases, answers the departmental telephone and assists internal and external callers as related to the Onslow County Court System. Oversees and manages the court process for involuntarily committed patients.

Demonstrates the consistent ability to maintain confidentiality and utilize the "minimum necessary" rule.

Full Time Monday - Friday 8am - 4:30pm

Full Time benefit options include:

  • Medical; Dental; Vision
  • STD/LTD and other voluntary benefits
  • Company paid life insurance and AD/D
  • 401k with company match
  • PTO
  • Employee Assistance Program
  • Crisis Prevention Intervention certification

Qualifications

MINIMAL QUALIFICATIONS

Education:

Bachelor's Degree in Psychology or related field, Master's preferred.

Experience:

Prefer experience in a psychiatric hospital setting or other behavioral health setting.

Physical requirements:

Light Work - Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job is rated light work when it requires: (1) walking or standing to a significant degree; (2) sitting most of the time while pushing or pulling arm or leg controls; or (3) working at a production rate pace while constantly pushing or pulling materials even though the weight of the materials is negligible.

Grasping; Speaking; Hearing; Computer use; Visual acuity (color, depth perception, field of vision); Sitting; Standing; Walking

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Keywords: Universal Health Services, Jacksonville , Patient Representative / Court Liaison, Other , Jacksonville, North Carolina

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