General Clerk III - Service Order Dispatcher

Company: TechFlow, Inc
Location: Jacksonville
Posted on: May 3, 2021

Job Description:

What We DoEMI is an industry leading provider of DOD base operation support services, facilities maintenance, logistics, and IT support. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients expectations.What Sets Us ApartThe Right Partner: EMI has grown by gaining our customers trust and our employees loyalty. Weve successfully performed over 60 service contracts and we understand the unique challenges facing todays military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.The Right Approach: EMI brings vast expertise and proven solutions to augment our clients operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost effective and repeatable solution.TechFlow is looking for a General Clerk III-Service Order Dispatcher (Work Control) who primarily receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance.This General Clerk III-Service Order Dispatcher is a highly responsible and detailed clerical position essential to the successful completion of the operations. Work involves proficiency in the utilization of Maximo (an online government database program), distribution of information and messages by direct personal, written, or telephone contact. Work is performed under general supervision according to established procedures. Key Responsibilities:Must be knowledgeable in current office equipment and standard business computer programs and proficient in Maximo.Records information, such as name, address, article to be repaired, or service to be rendered. Distinguish tickets in the query and assigns them to the correct department.Prepares work orders and distributes to service crew, schedules service calls and dispatches service crew. Relay messages and special instructions to mobile crews and other departments using a two-way radio. Schedules and dispatches all preventative and cyclic maintenance work orders as well. Inputs technicians time and notes in the ticket.Close out tickets by putting them in a completed status with detailed notes for documentation.Calls or writes the customer to follow up and insure satisfactory performance of service.Troubleshoot any discrepancies or researches complex work orders when necessary.Keeps record of service calls and work orders by maintain proper filing of completed work orders.Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings.Issue and sign out keys for Active Duty Military personnel and other Government Officials.Maintain a key log.Sign and issue building turnovers to new barracks and other Government building recently re-keyed. Operates standard office equipment such as computers, typewriters, and copiers.Assists in compiling reports related to the unit's activities. May interact with vendors in matters regarding supplies and materials.Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work.Minimum Requirements:Must have 2-3 years in a related administrative position or formal vocational/technical training in office work.Performance Skills:Effective oral and written communication skills.Effective technical, interpersonal, organizational and telephone etiquette skills.Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques.Some knowledge of dispatching methods, techniques, and practices.Some knowledge of building maintenance needs and service requirements.Some knowledge of the practices, methods, materials, and equipment of the building trades.Present professional appearance and demeanor.Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness.Understand and adhere to policies and procedures as set by EMI Services.Promote and maintain a positive image of EMI Services to our customers, vendors, employees, and the community.Maintain confidentiality of information related to EMI Services, our customers, vendors and employees.Be adaptable and flexible in work situations. Establish priorities to ensure completion of tasks in a timely manner.Polite, professional, and courteous to others. Demonstrate a cooperative and positive attitude.Inform the Operations Manager of all pertinent problems, irregularities, and other important information within area of responsibility.Adhere to safety policies and procedures to include proper use of personal protective equipment.Communication SkillsAbility to use correct English grammar, spelling, and sentence structure in written and verbal communications. Additional qualifications in this area are: Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to effectively present information in one-on-one situations to customers and coworkers.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning AbilityAbility to apply common sense understanding to carry out detailed instructions. Ability to deal with problems involving a few concrete variables in standardized situations. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequenceMental DemandsThe mental characteristics necessary to competently perform this job include the need to be resourceful and use problem solving, the frequent need to use memory and concentration, and the continuous need to be alert and precise. Must be able to remain calm during periods of high stress.Education Requirements:High School Diploma, GED or equivalent. Each complete year of accredited college education in a related field may be substituted for the equivalent number of years of required experienceCertificates, License, and Registration Requirements:Valid drivers license is required.Ability to obtain and maintain access to military installations requiredPhysical Demands:Carrying objects/boxes/print-outs short distances.Extensive work with a personal computer.May require lifting and moving as much as 25 pounds with assistance as needed.While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk, hear, stand, twist, stoop, reach, squat, and walk. Performing duties may require prolonged periods of sitting, bending, squatting, standing, twisting, or stooping. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.emiservicesEMI Services is an Equal Employment Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations or any other category protected by applicable federal, state, or local law.It is our policy to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. Any applicant meeting the minimum requirements for the following position is invited to apply for consideration. EMI Services is an Equal Employment Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations or any other category protected by applicable federal, state, or local law.It is our policy to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. Any applicant meeting the minimum requirements for the following position is invited to apply for consideration.

Keywords: TechFlow, Inc, Jacksonville , General Clerk III - Service Order Dispatcher, Other , Jacksonville, North Carolina