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Night Auditor

Company: Palm Suites
Location: Atlantic Beach
Posted on: May 3, 2021

Job Description:

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

$13.00 - $14.00 per hour (based on experience)

Full Time and Part Time


  • Health Insurance
  • Supplemental Insurance
  • Paid Time Off
  • Paid Training
  • Fantastic Company Culture


Front Office

Supervisors: Front Office Manager and General Manager

Job Summary

The night auditor is responsible for a great successful guest experience with any guest who enters the hotel. The night auditor needs to be able to assist guests with their overnight requests and balance accounts from the day shift. Job duties may include the following:

  • Handling end-of-day bookkeeping, auditing, and account reconciliation
  • Overseeing the property as manager on duty during their shift
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Providing information to guests about the procedures, policies and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Handling all customer complaints and queries
  • Taking messages for the visitors
  • Issuing receipts to the guests
  • Calculating the guest bills
  • Ensuring the safety and security of all guests
  • Preparing hotel correspondence
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Maintain all training requirements as set forth by General Manager
  • Assisting guests with safety deposit box forms and keys as outlined by GM
  • Other duties as assigned by FOM, GM, Sales Manager

Job Duties and Responsibilities

  • Be able to work a flexible schedule
  • Wear a provided uniform and nametag at all times on the property
  • Perform routine cleaning throughout the work area.
  • Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies.
  • Smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel.
  • Announce presence and enter guest rooms in accordance with Company standards and procedures.
  • Respond to guests requests for immediate repairs.
  • Assist other employees in various assignments
  • Report lost-and-found items in accordance with hotel procedures.

Job Requirements

  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • To always maintain a high standard of personal hygiene and appearance

Keywords: Palm Suites, Jacksonville , Night Auditor, Other , Atlantic Beach, North Carolina

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