Front Desk Staff
Company: Planet Fitness - Excel Fitness
Posted on: May 3, 2021
Job SummaryAll Gym Staff will
be responsible for creating a positive member experience by
providing a superior level of customer service and cleanliness to
Planet Fitness members, prospective members and
guests.Essential Duties and Responsibilities-Greet
members, prospective members and guests, providing exceptional
customer service.-Responsibilities could include:
background preferred.-Basic computer proficiency.-Upbeat and
positive attitude!-Punctuality and reliability is a
must.-Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.-Strong listener with the
ability to empathize and problem solve.-Demonstrate diplomacy in
all interactions while using appropriate behavior and
language.-High School diploma/GED equivalent required.-Must be 18
years of age or older.Physical Demands-Continual
standing and walking during shift.-Continual talking in person or
on the phone during shift.-Must be able to occasionally lift up to
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
- Detailed cleaning in all areas of the facility.
Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - Excel Fitness, Jacksonville , Front Desk Staff, Other , Havelock, North Carolina
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