Marine Corps Community Services (MCCS) is looking for the best
and brightest to join our Team! MCCS is a comprehensive program
that supports and enhances the quality of life for Marines, their
families, and others in the Marine Corps Community. We offer a team
oriented environment comprised of military personnel, civilian
employees, contractors and volunteers who keep the organization
functioning smoothly and effectively.
Learn more about this agency
Serves as the Sales Associate and is responsible for providing
the highest quality of customer service and sales support to all
customers in our Marine Corps Exchange stores. Sales Associates
within the Marine Corps Exchange are expected to provide a Dress
Blue Experience that will make our customers want to return again.
Responsible to ensure customers are taken care of at all service
and sales touchpoints throughout the store. May be scheduled at the
checkout, specific sales area, specialty category or customer
Responsible for meeting all personal and department sales goals.
Assists the Sales and Experience Managers in execution of corporate
service programs, promotions and other events. Completes all sales
and return transactions using the point of sale system. Assists and
serves customers with location, selection and purchase of
merchandise with an emphasis on courtesy. Responsible for
merchandising, display and appearance of assigned area(s) that
support door to floor execution, which may include stocking,
preparing merchandise in the backroom for floor presentation as
well as labeling shelfs and/or using tools to verify on hand
accuracy. Ensures items are properly marked. Checks merchandise,
rings sales on cash register, receives payments, makes change, bags
or wraps merchandise and completes related sales records.
Responsible for assigned change fund. Assists in inventories,
ensures proper accountability and security of assigned area(s). May
monitor fitting rooms. May perform general housekeeping duties such
as cleaning or dusting fixtures and merchandise. May sort and
replenish merchandise. Understands and articulates all MCX value
stories, programs and promotions. Recognizes the core values and
mission of the Marine Corps Exchange (MCX).
Provides World Class Customer Service with an emphasis on
courtesy. Understands and operates within all service policies and
exercises an "I can DO that!" mentality when a customer problem
occurs. Proactively identifies opportunities to resolve customer
problems and concerns before they happen. Takes ownership and
follows up with customers to ensure their problems were resolved.
Assists customers and communicates positively in a friendly manner.
Takes action to solve problems quickly. Alerts the higher-level
supervisor, or proper point of contact for help when problems
arise. Adheres to safety regulations and standards. Promptly
reports any observed workplace hazards, and any injury,
occupational illness, and/or property damage resulting from
workplace mishaps to the immediate supervisor. Adheres to
established standards of actively supporting the principles of the
EEO program and prevention of sexual harassment.
Takes advantage of all training opportunities to develop service
and sales/selling skills. Develops a general understanding about
the brands and products sold within the store. Partners with
Specialists and Managers to provide answers to product questions
from customers. Relays customer comments and concerns to Sales or
Experience Manager. Identifies opportunities to produce add-on
sales at the front line through suggestive and consultative
selling. Ensures all sale, ad and promotional items are signed and
placed according to brand standards. Ensures assigned service area
is merchandised to brand standards with proper product placement.
Communicates product outs to Sales Manager. Identifies and reduces
all risks of loss and/or theft. Actively engages in organizational
training opportunities that develop personal and professional
skills related to: time management, emotional intelligence,
interpersonal skills, career planning, public speaking and small
May require food handling safety training, handling and
certification. May require training for all other customer services
offered. May require light custodial duties, light lifting of
merchandise, stocking, setting planograms, price changes, inventory
counts and corrections.
25% or less - Varies
2091 Sales Store Clerical
Conditions of Employment
- See Duties and Qualifications
At least 1 year experience working in a customer and
sales-focused environment is preferred. Cash handling, basic math
and register experience strongly preferred. Ability to read and
understand operating standards and procedures for service, service
recovery, sales and store brand and work within the position to
execute these standards properly. Ability to work in a high
performance atmosphere with commitment to service and sales goals.
Attention to detail is required. This is a mixed position where the
incumbent must be able to lift and carry objects up to 45 lbs.
independently and objects over 45 lbs. with assistance.
"This may be a "covered position" for the Domestic Violence
Misdemeanor Amendment to the Gun Control Act for Department of the
Navy civilian personnel. If the incumbent comes in contact with
firearms, or ammunition in this position they must complete a DD
Form 2760 certifying whether, or not they have ever obtained a
"qualifying conviction" for a misdemeanor, or felony crime of
domestic violence. All covered employees have a continuing
obligation to notify their supervisors through use of the DD Form
2760 if they obtain a qualifying conviction."