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Homeowner Services Coordinator

Company: Habitat for Humanity of Craven County NC
Location: New Bern
Posted on: April 3, 2021

Job Description:

The Homeowner Services Coordinator is responsible for managing the affiliate's homeownership program in accordance with affiliate's policies and procedures. The HSC works (with the Board of Directors, Executive Director and the Chairpersons of the Homeowner Selection and Support Committees) with applicants and partner homeowners through selection process prior including but not limited to: monitoring sweat equity activity, coordinating/conducting homeownership education classes, coaching prospective homeowners during the closing process, mentoring homeowners as they assume the responsibilities of homeownership, and offering continued homeowner support and guidance. The HSC also oversees homeowner incentive programs, informational sessions, and homeowner education. The HSC works with all staff and volunteers of the affiliate including the volunteer engagement, construction, ReStore, and the board of directors. PRIMARY DUTIES AND CORE RESPONSIBILITIES A. Homeowner Selection -- Manage and oversee the operations and logistics of the homeowner selection committee which recruits, vets, and selects Partner Homeowners. Work with committee chair to develop meeting agendas, delegate tasks, and ensure follow through. -- Review and update the homeowner selection requirements and policies as needed (at least annually) to assure they are effective, efficient, and in accordance with legal requirements. Work with the committee chair and members to prepare written revisions to the selection process as needed for Board approval. -- Ensure committee members accurately follow all steps in the selection process to qualify prospective homeowners according to the written policies and procedures. -- Provide orientation/training for new committee members and opportunities for ongoing, advanced training for continuing members. -- Serve as the affiliate's Qualified Loan Originator (QLO) by keeping current with the certification and rule changes. -- Coordinate public relations and community outreach activities of the committee. Develop creative outreach strategies to attract qualified applicants and committee members. Revise/create outreach materials targeting applicants and volunteers. -- Maintain/develop partnerships with non-profits organizations, schools, government, etc. -- Coordinate approved applicants' transition to Partnership with Habitat for Humanity. -- Support Neighborhood Revitalization with homeowner selection/file underwriting for repair projects. B. Homeowner Support -- Manage the operation of the Homeowner Support program which pairs prospective homeowners with a support partner (mentor, liaison, and advocate)from selection through the first year of home ownership. -- Develop effective outreach to attract new homeowner support committee members. -- Review and revise outreach materials and criteria as needed. -- Train/orient new homeowner supporter partners in Habitat for Humanity policies, and procedures. as well as tools for working collaboratively with low-income families and match each new homeowner with their homeowner support partner. Review and revise training program as needed. -- Review and update the Homeowner Services Manual as needed. -- Provide advanced, ongoing training opportunities and workshops for Partner Homeowners. -- Work with Homeowner Support Committee Chair to maintain communications with homeowner support partners. Distribute critical information on community resources, affiliate announcements, construction updates, questions, and other topics necessary to keep Support Committee members and their prospective homeowners informed as they move through the process from selection to home ownership. -- Work collaboratively with prospective homeowners and support partners to identify potential obstacles and challenges and plan strategies that empower the families to be successful homeowners. -- Communicate with prospective homeowners and their supporter partners in writing and in person if they are not meeting program requirements and collaboratively develop plans for successful participation. Enforce these plans, and, if necessary, deselect families according to policy. -- Assist Neighborhood Revitalization Director/Program with repair homeowner repayment cases. EXPERIENCE Experience in human services. housing counseling or social work is desirable Experience in developing and delivering training is desirable Experience with loan origination/servicing Experience with Social media (Facebook, Instagram, Twitter, etc.) Experience using Microsoft Office (Excel, word, PowerPoint, and Publisher) EDUCATION A bachelor's degree in business, social work, psychology or sociology or equivalent combination of education and experience in a related field along with 2 years of experience preferred working in a nonprofit organization. OTHER DUTIES -- Coordinating the timely and accurate closing/title transfers -- Preparing homeowner selection recommendation for Board of Directors approval -- Notifying applicants of approval or denial -- Monitoring prospective homeowner savings for closing cost/escrow payments until closing. -- Maintain continual contact with prospective homeowners during Steps to Homeownership process and during adjustment to homeownership (usually six months-one year after move-in). -- Providing prospective homeowners with community resources -- Maintaining partnerships with community agencies offering services beneficial to prospective homeowners -- Addressing issues with prospective and existing Habitat for Humanity of Craven County homeowners -- Monitoring and working with any delinquent homeowners to resolve delinquency. -- Manage accurate reporting of active mortgage accounts. -- Create opportunities for families and partners to bond -- Coordinate homeowner milestone events such as groundbreakings, dedications, mortgage burning, etc. -- Perform other duties as assigned -- Valid driver's license required. Send cover letter and resume to .

Keywords: Habitat for Humanity of Craven County NC, Jacksonville , Homeowner Services Coordinator, Other , New Bern, North Carolina

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