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Bilingual Spanish Customer Specialist

Company: ContactUS, LLC
Location: Jacksonville
Posted on: March 13, 2020

Job Description:

Bilingual Spanish Customer Service Specialist Customer Service Specialist handle inbound calls for major retail brands. Specialists are required to maintain a positive and professional attitude at all times ensuring the best customer experience on every call. Tasks include placing orders, resolving order disputes, handling service inquiries etc. Specialist should be able to positively accept coaching in accordance with departmental goals and objectives. Must be available to work until 11pm including weekends. What a typical day looks like: Input information from interactions into customer relationship management system for tracking and development purposes. Handle incoming calls, emails, letters, and/or chat sessions from customers needing product support. Look up product information to provide answers and recommendations to customers. Explain products in a clear and professional manner. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Quickly assess customer needs and proactively provide solutions with a positive attitude. Consistently use sale approach and techniques based on product. Refer unresolved customer grievances to designated departments for further investigation. Ensuring 100% customer satisfaction on every call. Qualifications: Comfortable using PC platforms, Microsoft Office Ability to type 35 wpm or greater Must be bilingual (Spanish) Friendly, Energetic and personable attitude Excellent verbal and written communication skills Excellent troubleshooting skills Attention to detail Flexible team player with ability to execute duties efficiently Reliable and conscientious Good organizational skills and work habits Skilled in time management and multi-tasking Ability to work a flexible schedule including evening and weekends up to 11pm Ability to be flexible and quickly adapt to changing business needs High school diploma/GED certificate - higher education a plus PandoLogic. Keywords: Customer Service Representative, Location: Jacksonville, NC - 28541

Keywords: ContactUS, LLC, Jacksonville , Bilingual Spanish Customer Specialist, Other , Jacksonville, North Carolina

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