Rewards Product Delivery Vice President - Delivery Manager
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Join a dynamic team which drives transformative
change by collaborating with senior leaders to re-engineer core
business components. We drive operational excellence by optimizing
processes and elevating customer experiences. Our mission is to
foster a culture of continuous improvement, enhancing employee
engagement and mitigating risks. Committed to delivering
substantial financial benefits, we shape a future where innovation
and excellence are at the core of every endeavor. As a Rewards
Product Delivery Vice President – Delivery Manager within the team,
you will support Delivery Manager responsibilities as aligned to
Corporate Third Party Oversight (TPO) standards for the Rewards and
Benefits Supplier population. Job responsibilities Develop and
implement process improvement initiatives, utilizing advanced data
analytics to identify operational inefficiencies Utilize
storytelling skills to effectively communicate complex process
improvement strategies and changes to diverse stakeholders,
influencing decision-making and fostering understanding. Leverage
proficiency in artificial intelligence foundations to guide the
integration of AI systems in process improvement initiatives,
ensuring they generate accurate and contextually appropriate
outputs. Oversee the end-to-end change management process, from
strategic communications to lasting stakeholder impact mitigation,
ensuring alignment with organizational goals. Build deep,
trust-based advisory relationships with key client stakeholders and
senior leaders, ensuring their satisfaction throughout the
engagement. Lead new and ongoing initiatives from inception to
completion and work behind the scenes to seamlessly execute on
deliverables required for TPO compliance Evaluate the operating
effectiveness of management and business processes of the supplier
organization, making recommendations as necessary Work autonomously
managing competing priorities to achieve the most effective result
and able to make subjective and informed decisions based upon
output Cultivate professional relationships across a matrixed
environment to have the ability to communicate/ present effectively
to stakeholders and partners Monitor supplier adherence to
contractual requirements, policies and procedures and analyze and
communicate impact of risks and losses (actual and potential)
Required qualifications, capabilities, and skills Bachelor’s degree
or Masters degree with major in accounting, finance or economics,
business administration, risk management or equivalent experience
is required Demonstrated ability in developing and implementing
process improvement or re-engineering programs, with a focus on
operational efficiency and risk reduction, supported by 8 years of
proven experience. Proven experience in fostering an inclusive
environment and coordinating work across different parts of a
department. Demonstrated ability in leading end-to-end change
management processes, including strategic communications,
influencing others, and mitigating stakeholder impact. Ability to
collaborate with JPMC Product and Tech teams to discuss / recommend
new functionality to enhance the existing customer experience
Understand key business functions / knowledge of regulations
surrounding business and vendor management Demonstrate exceptional
interpersonal skills including collaboration and relationship
building Preferred qualifications, capabilities, and skills 8 years
of financial service experience in vendor management / supplier
oversight, controls, risk management, or compliance-related
functions preferred Foster cross-functional collaboration to
identify and implement process improvement opportunities across
departments. Drive innovation by developing and applying creative
solutions to enhance process efficiency and effectiveness. Utilize
systems thinking to analyze complex processes and identify areas
for optimization and integration. Use agile methodologies to
iteratively develop and refine process improvements, ensuring
flexibility and responsiveness to change.
Keywords: JPMorganChase, Jacksonville , Rewards Product Delivery Vice President - Delivery Manager, IT / Software / Systems , Wilmington, North Carolina
