Technology Support II
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Join a dynamic team shaping the tech backbone of our
operations, where your expertise fuels seamless system
functionality and innovation. As a Technology Support II team
member in Corporate Technology, you will play a vital role in
ensuring the operational stability, availability, and performance
of our production application flows. Your efforts in
troubleshooting, maintaining, identifying, escalating, and
resolving production service interruptions for all internally and
externally developed systems support a seamless user experience and
a culture of continuous improvement. Job responsibilities Analyze
and troubleshoot production application flows to ensure end-to-end
application or infrastructure service delivery supporting the
business operations of the firm Improve operational stability and
availability through participation in problem management Monitor
production environments for anomalies and address issues utilizing
standard observability tools Assist in the escalation and
communication of issues and solutions to the business and
technology stakeholders Support and aid in the day to day
management of our production instances of ServiceNow.
Install/upgrade/manage APIs for the various systems that interact
with ServiceNow. Improving performance and configuration by
utilizing ServiceNow best practices and work closely with Product
owners, Developers and Support teams for Critical applications.
Troubleshoot complex code issues and suggest or provide solutions.
Automate, monitor and maintenance of systems in a distributed,
enterprise environment. Ensure environment performance, reliability
and availability. Exploring new technologies to optimize the
delivery and reliability of automation. Interfacing with internal
customers, inputting into technical solutions, advising on best
practice and validating new implementations. Developing and
promoting standard operating procedures and creating processes and
tooling for operation efficiency and provide off hours support (on
a rota-basis) as part of the team on-call rotation that includes
one weekend a month. Required qualifications, capabilities, and
skills 2 years of experience or equivalent expertise
troubleshooting, resolving, and maintaining information technology
services Knowledge of applications or infrastructure in a
large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology
Infrastructure Library (ITIL) framework Experience in a production
/ application support engineering role. Experience of production
management monitoring tools – e.g. Splunk, Grafana, APICA, etc.
Experience with web front end development frameworks such as
JavaScript, Python, JQuery, etc. Experience administering
application servers, web servers, and databases. Experience working
in an Agile development environment. Able to prioritize and manage
workload and communicate issues clearly. Strong sense of ownership
and pride in the work you do – taking accountability for the
accuracy and completeness of assigned work and results. Strong
analytical and problem-solving skills. Preferred qualifications,
capabilities, and skills Knowledge of one or more general purpose
programming languages or automation scripting Knowledge of the
ServiceNow platform; ServiceNow Certified System Administrator is
preferred but not essential. Effective verbal and written
communication skills. Strong improvement mindset.
Keywords: JPMorganChase, Jacksonville , Technology Support II, IT / Software / Systems , Wilmington, North Carolina
