IT Business Analyst II

Company: Truist Bank
Location: Raleigh
Posted on: April 1, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provide process, design and analysis support for developing solutions for interfacing business applications. Drive requirements elicitation process for work efforts of all size and complexity. Work in an indirect leadership capacity to influence collaboration, communication and outcomes of various initiatives. Lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems. Provide project and portfolio management for smaller projects and business enhancements. Serve as a key liaison between line of business (LOB) and the Technology Delivery team. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as a key liaison between the Technology Delivery team and LOBs. 2. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions. 3. Work closely with business stakeholders to understand business processes and strategies. 4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities. 5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements 6. Perform current state analysis of existing business systems, applications and functions. 7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations. 8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed. 9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements. 10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter). 11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives. 12. Attend business unit management meetings, as needed. 13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects. 14. Observe and ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management). 15.Coach and mentor junior level Business Analysts. QUALIFICATIONS Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Required Qualifications: 1. Serve as a key liaison between the Technology Delivery team and LOBs. 2. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions. 3. Work closely with business stakeholders to understand business processes and strategies. 4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities. 5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements 6. Perform current state analysis of existing business processes , systems, applications and functions. Work with teams to generate possible solutions. 7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations. 8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed. 9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements. 10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter, budgets, metrics ). 11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives. 12. Attend business unit management meetings, as needed. 13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects. 14. Observe and ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management). 15.Coach and mentor junior level Business Analysts. Preferred Qualifications: 1. An understanding of current trends in technology 2. Ability to read, analyze and interpret technical data 3. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification 4. Proficient in the use of Microsoft Visio, PowerPoint and Excel graphs to prepare executive level presentations OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Occasionally (Less than 25% of the time) Walking Occasionally (Less than 25% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need . Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Jacksonville , IT Business Analyst II, IT / Software / Systems , Raleigh, North Carolina