Workflow Orchestration and Automation - Product, Senior Associate
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate within the Marketing
Automation Platforms team, you contribute to the team by leveraging
your expertise in product development and optimization to make a
significant impact, supported by user research and customer
feedback to fuel the creation of innovative products and
continuously improve existing offerings. Collaborate closely with
cross-functional teams and play a crucial role in shaping the
future of our products and ongoing success. Job responsibilities
Partners with the Product Manager to identify new product
opportunities that reflect the needs of our customers and the
market through user research and discovery Considers and plans for
upstream and downstream implications of new product features on the
overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Analyzes, tracks, and
evaluates product metrics including work to time, cost, and quality
targets across the product development life cycle Writes the
requirements, epics, and user stories to support product
development Drives discovery for new lines of business, capturing
key requirements and writing user stories for the development teams
Challenges current methods and procedures to identify
inefficiencies and opportunities for growth Enhances communication
between development and business leads so that “asks” and
“solutions” are clearly understood by both sides Is a center for
knowledge having a deep curiosity about marketing operations and
able to communicate what has been learned to other team members
Required qualifications, capabilities, and skills 3 years of
experience or equivalent expertise in product management or a
relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy Partner with
enterprise level applications from Proof of Concept to maintenance
of mature environments Excellent communication skills, comfortable
talking with stakeholders at all levels while document requirements
in agile story form Developed Business Process Maps in Visio or
similar tools and comfortable presenting the process Experienced in
Agile environments, including JIRA, supporting key developments
with scrum teams, and presenting outcomes to business partners.
Preferred qualifications, capabilities, and skills Skilled in
Camunda BPMN, Pega, Adobe Workfront, and Atlassian suite
Customer-focused, effective with engineers, and translates needs to
requirements Experienced in managing technical platform and data
products Knowledgeable in API, microservices, AEM, JavaScript, and
AWS
Keywords: JPMorganChase, Jacksonville , Workflow Orchestration and Automation - Product, Senior Associate, IT / Software / Systems , Wilmington, North Carolina
