Implementation Manager
Company: HirexHire
Location: Raleigh
Posted on: February 16, 2026
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Job Description:
Job Description Job Description ABOUT US HirexHire (pronounced
hire by hire) is a Chicago-based recruiting and talent consultancy
that integrates with companies short-term to provide long-term
talent solutions. We take a seat in our client’s everyday
operations to understand their people's goals, gaps, and
challenges. We then develop and implement the processes and
technologies to execute a sustainable and scalable talent plan. We
partner with companies expecting or experiencing high growth who
need to hire at scale or fill a critical role rapidly. Our clients
are not looking for quick-fix placements but are thoughtfully
building a hiring strategy to scale their businesses. OUR CLIENT
Location: Raleigh, NC HQ (Remote) Industry: Government Technology
(SaaS) Company Size: 50 What They Do: Our client offers an
end-to-end operating system for public agencies to communicate,
listen, and make informed decisions. As an all-in-one engagement
and communications platform, their mission is to connect government
agencies with the communities they serve and facilitate equitable
participation and representative data. Contact HirexHire for more
client information THE ROLE Our client is seeking an experienced
and customer-focused implementation Manager to lead the successful
onboarding of new customers onto their SaaS platform. This role
owns the end-to-end implementation lifecycle from kickoff through
go-live and plays a critical role in setting customers up for
long-term success. The Implementation Manager will serve as a
trusted advisor to public-sector customers, combining technical
expertise, project coordination, and consultative problem-solving
to deliver tailored solutions that meet each customer’s unique
needs. WHAT YOU WILL DO Lead end-to-end SaaS implementations from
kickoff through successful go-live. Align internal teams and
customers on project scope, timelines, goals, and success criteria.
Act as a trusted advisor by translating platform features into
clear business and stakeholder value. Configure, test, and
troubleshoot platform functionality to meet customer requirements.
Deliver client training sessions and lead knowledge transfer to
ensure user adoption. Develop clear documentation and standard
operating procedures to support ongoing use. Manage multiple
concurrent implementation projects while maintaining quality and
responsiveness. Collaborate cross-functionally with sales, product,
engineering, and customer success teams to resolve technical and
business challenges. Ensure a smooth handoff to the Customer
Success team with a defined success plan for the first six to
twelve months. Identify opportunities to improve internal processes
and implementation methodologies. WHAT YOU WILL NEED 5 years of
experience in SaaS implementation, customer onboarding,
professional services, or a similar client-facing role. Hands-on
experience configuring or customizing SaaS platforms. Strong
technical aptitude, including familiarity with integrations, APIs,
and related technologies. CSS experience is a plus. Excellent
communication and interpersonal skills with the ability to manage
stakeholder expectations. Experience working directly with
customers in a consultative, solution-oriented capacity. Ability to
manage multiple projects simultaneously in a fast-paced
environment. Strong organizational skills and attention to detail.
Passion for customer success, adoption, and long-term retention.
Familiarity with GovTech or public-sector environments is a
plus.
Keywords: HirexHire, Jacksonville , Implementation Manager, IT / Software / Systems , Raleigh, North Carolina
