Account Manager - IN PERSON
Company: Responsive Technology Partners
Location: Raleigh
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Salary: Are you looking for a
job that makes a difference? Are you a bright, curious, and
confident person everyone goes to for ideas and trusts to get
things done right? Then take a look at our Technology
ServicesAccount Manager position in Raleigh, North Carolina. The
Account Manager will support existing Managed IT Support customers.
This includes customer support to review Help Desk ticket reports
and customer service levels; create quotes for renewals, upcoming
projects such as hardware replacement, network upgrades, cloud
migrations, telephony needs and provide timely reports to
customers. In this role, the Account Manager will work closely with
the Engineering staff, Sales Executives, other Account Managers,
and Help Desk associates as part of a team. Some of the primary
responsibilities are as follows: Monthly Customer "Check-in" visits
Create and maintain a rolling 3-year technology budget for each
assigned account Work with sales engineer to provide timely quotes
for hardware, software to meet customer requests or fill budgeted
projects from the customer's annual technology budget Ensure that
all license renewals are quoted and fulfilled in a timely manner to
ensure no lapse in coverage Ensure that all hardware warranty
extensions are quoted and explained to customers well in advance of
expiration Ensure that quotes are provided and discussed with
customers for all end-of-life hardware, software, and operating
systems Conduct in-person or video conference Quarterly Business
Reviews with all assigned accounts Review Satisfaction Surveys for
all assigned accounts Qualifications and Skills: MSP or technology
field experience is preferred Strong organizational skills and
ability to work independently Excellent verbal and written
communications skills Excellent customer service skills Ability to
interface with the technical team Windows 10 experience MS Office
and other standard office applications experience Microsoft Office
365 Understanding computer network configuration LAN, WAN. Wireless
technical configuration is not required
Keywords: Responsive Technology Partners, Jacksonville , Account Manager - IN PERSON, IT / Software / Systems , Raleigh, North Carolina
