IT Service Delivery Consultant / Site Manager
Company: Leidos
Location: Jacksonville
Posted on: April 2, 2021
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Job Description:
Description Job Description Leidos is looking to hire a IT
Service Delivery Consultant in Jacksonville, NC to join our newly
awarded NGEN program. Leidos is pleased to announce that it has
been awarded the Next Generation Enterprise Network-Recompete
(NGEN-R) Contract. This is an eight-year, 7.7 billion contract that
is responsible for maintaining and modernizing the main global
network of the Navy and Marine Corps. NGEN-R is the largest IT
services program for the Navy. Under the Service Management,
Integration, and Transport portion of NGEN-R, the Leidos team will
deliver the core backbone of the Navy-Marine Corps Intranet,
including cybersecurity services, network operations, service desk,
and data transport. Ultimately, Leidos will support the Navy in
unifying its shore-based networks and data management to improve
capability and service while also saving significant dollars by
focusing efforts under one enterprise network. Job Description The
selected candidate will be responsible for ensuring the internal
processes related to Information Technology Service Management
(ITSM) and delivery are applied and used across the enterprise to
ensure timely resolution of incidents and drive high availability.
This role will leverage processes, utilizing Information Technology
Infrastructure Library (ITIL) best practices, to ensure the IT
organization designs, deploys and sustains high quality, highly
available solutions that align with business and IT strategic
objectives. Primary areas of responsibility will be within the
areas of incident, problem, change, and availability management.
This role will also ensure that IT has the appropriate level of
process definition, rigor, and reporting to deliver the highest
level of availability, quality, value, flexibility and visibility
to the organization. Site Manager Responsibilities Serve as Site
Manager for Resource Managers to head up, supervise and represent
the team onsite responsible for ensuring that all program goals and
objectives are accomplished within the prescribed timeframe,
budgetary parameters and to the customers satisfaction. Provide
Subject Matter Expertise and technical leadership for onsite staff.
Act as chief point of contact for team members and frontline
escalation point regarding workplace issues. Responsible for
reporting events, informing Leidos leadership of incidents and
advising on potential courses of action. Provide performance
feedback and coaching to direct reports Manage administrative
duties for team, to include team scheduling, time off requests,
coordinating training, special initiatives, professional
development, etc. Ensuring compliance with Leidos policies.
Responsible for incident escalation on behalf of direct reports.
Pursue and attain issue resolution coordinate with Resource
Managers for interdepartmental requirements and tracking training,
certification and education for Leidos personnel. Basic
Qualifications Bachelor's Degree and a minimum of 10 years of
relevant experience Active DoD Secret Clearance Must possess
Information Technology Infrastructure Library (ITIL) version 3
Foundation certification Experience with Project Management (PM)
and customer service skills, along with a general understanding of
related technologies. Preferred Qualifications Additional ITILv3
certifications preferred NGEN-MCEN External Referral Bonus
Ineligible Potential for Telework No Clearance Level Required
Secret Travel Yes, 10 of the time Scheduled Weekly Hours 40 Shift
Day Requisition Category Professional Job Family Technology
Management Pay Range Leidos is a Fortune 500 Registered information
technology, engineering, and science solutions and services leader
working to solve the world's toughest challenges in the defense,
intelligence, homeland security, civil, and health markets. The
company's 38,000 employees support vital missions for government
and commercial customers. Headquartered in Reston, Va., Leidos
reported annual revenues of approximately 11.09 billion for the
fiscal year ended January 3, 2020. For more information, visit
www.Leidos.com httpwww.Leidos.com . Pay and benefits are
fundamental to any career decision. That's why we craft
compensation packages that reflect the importance of the work we do
for our customers. Employment benefits include competitive
compensation, Health and Wellness programs, Income Protection, Paid
Leave and Retirement. More details are available here
httpswww.leidos.comcareerspay-benefits . Leidos will never ask you
to provide payment-related information at any part of the
employment application process. And Leidos will communicate with
you only through emails that are sent from a Leidos.com email
address. If you receive an email purporting to be from Leidos that
asks for payment-related information or any other personal
information, please report the email to spam.leidosleidos.com
mailtospam.leidosleidos.com . All qualified applicants will receive
consideration for employment without regard to sex, race,
ethnicity, age, national origin, citizenship, religion, physical or
mental disability, medical condition, genetic information,
pregnancy, family structure, marital status, ancestry, domestic
partner status, sexual orientation, gender identity or expression,
veteran or military status, or any other basis prohibited by law.
Leidos will also consider for employment qualified applicants with
criminal histories consistent with relevant laws.
Keywords: Leidos, Jacksonville , IT Service Delivery Consultant / Site Manager, IT / Software / Systems , Jacksonville, North Carolina
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