JacksonvilleNCRecruiter
the smart solution for Jacksonville jobs

Customer Service Representative

Company: Alorica
Location: Jacksonville
Posted on: November 10, 2018

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

JOB RESPONSIBILITIES
--- Responds to requests and calls from customers related to client specific programs and products
--- Identifies and responds to customer's needs based on designated procedures of account/client
--- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
--- Escalates calls to supervisor when necessary and appropriate
--- Responds to requests for assistance and/or possible processing of credit card authorizations
--- Tracks call related information of each call received for auditing and reporting purposes
--- Provides feedback reports on call issues related to downtime and/or training issues






OTHER RELATED DUTIES
--- Escalates calls to supervisor when necessary and appropriate
--- Maintains and updates customer information as necessary
--- Provides support and assistance as needed
--- Up-sells to customer upgrades as necessary
--- May perform other client specific duties as necessary and required by program/account
--- Other duties as assigned







JOB REQUIREMENTS
Minimum Education and Experience:
------ High School Diploma or GED required; graduation from a college with an Associate's degree preferred
--- Customer service experience
--- Phone related customer service
--- Familiarity with Microsoft Windows, Word, and Excel applications
--- May require client specific bilingual language requirement, as necessary






Knowledge, Skills and Abilities:
--- Knowledge of product/procedures
--- Ability to use phone and computer systems
--- Customer service skills
--- Strong interpersonal skills
--- Excellent oral and written communication skills
--- Strong listening/comprehension skills
--- Ability to stay composed and objective
--- Patience/empathetic
--- Mental Acuity
--- Conversational
--- Confident/Assertive
--- Demonstrate a positive attitude




Work Environment:
--- Constant work performed in a climate controlled, call-center environment
--- Constant usage of phone and computer systems




Physical Demands:
--- Constant sedentary work



ABOUT ALORICA

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cashier
Description: Cashier Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team (more...)
Company: Dick's Sporting Goods
Location: Raleigh
Posted on: 11/15/2018

Customer Service Representative
Description: Customer Service Representative CSR - Full and Part-time positions available Mommy Jobs Online mommyjobsonline.com is now seeking Customer Service Representatives to join our vibrant team that is (more...)
Company: Mommy Jobs Online
Location: Greenville
Posted on: 11/15/2018

Non CDL Local Company Driver, Pick Up & Delivery -RDU
Description: Brief Overview: Run local pick-up delivery routes as a Non CDL Company Driver. Responsibilities include but are not limited to unloading freight and occasionally picking up freight up to 60 lbs / carton. (more...)
Company: Forward Air
Location: Rocky Mount
Posted on: 11/15/2018


FT Bobbi Brown Beauty Advisor-Crabtree Valley Mall-Raleigh, NC
Description: The Treatment Associate/Beauty
Company: Belk
Location: Raleigh
Posted on: 11/14/2018

Customer Service Positions (NEW)
Description: Are you looking to embark on a new career with our company We have two open positions available. We are seeking multi-talented, driven individuals to serve as a benefit consultant. Our benefit consultants (more...)
Company: Career Division
Location: Rocky Mount
Posted on: 11/15/2018

CLINICAL NURSE IV/TEAM LEADER - 3 WEST/GENERAL MEDICINE
Description: This is a day shift position. Education and Professional Development - Coordinates, designs and implements educational programs to meet identified learning needs of staff, patients and families. Promotes (more...)
Company: UNC Health Care
Location: Raleigh
Posted on: 11/15/2018

Grill Cook
Description: Grill Cook Overview The Grill Cook serves our guests by correctly preparing menu items to the highest standards of professional cooking. The Grill Cook always uses Cracker Barrel's recipes and methods (more...)
Company: Cracker Barrel Old Country Stores
Location: Greenville
Posted on: 11/15/2018

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Fayetteville
Posted on: 11/15/2018

Virtual Customer Service Manager-French Bilingual
Description: Virtual Customer Service Manager-French Bilingual Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team Mommy Jobs Online mommyjobsonline.com is looking (more...)
Company: Mommy Jobs Online
Location: Greenville
Posted on: 11/15/2018

PART TIME MERCHANDISER
Description: PART TIME MERCHANDISER Requisition Part-Time 13.00/per hour Wilmington, NC, 28405 Part-Time 13.00/per hour Wilmington, NC, 28405 Work Schedule: Friday, Saturday and Sunday afternoons, roughly (more...)
Company: FRITO LAY INC
Location: Wilmington
Posted on: 11/15/2018

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Jacksonville RSS job feeds