JacksonvilleNCRecruiter
the smart solution for Jacksonville jobs

Customer Service Position Available

Company: Alorica
Location: Jacksonville
Posted on: October 3, 2018

Job Description:

GET TO KNOWALORICA At Alorica, we only do one thing - make lives better, one interaction at a time.We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.So only the awesome need apply. Ready to start? Chat with us to begin the process now: () KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences.But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time.And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Retirement planning options (401(k))
  • Employee discounts through client programs
  • Free Satellite TV service after 30 days of employment! Includes almost all the channels Premium movie channels and Sunday Ticket sport package! Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
  • High School Diploma or GED required; college degree preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus Knowledge, Skills and Abilities:
  • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
  • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems Physical Demands Constant sedentary work.You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better.Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce.Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

    Keywords: Alorica, Jacksonville , Customer Service Position Available, Hospitality & Tourism , Jacksonville, North Carolina

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category
    within


  • Other Hospitality & Tourism Jobs


    Housekeeping Supervisor
    Description: Comfort Inn Fort Bragg-Fayetteville br br Reports toExecutive HousekeeperPurposeTo create 100 guest satisfaction for guests by supervising the rooms cleaning processIndicators of Success br br (more...)
    Company: Chartwell Hospitality
    Location: Fayetteville
    Posted on: 10/24/2018

    Bakery Service Team Member (Part-Time)
    Description: Provides support as a member of the Bakery team to include receiving and preparing product, maintaining the Bakery area and displays, and selling product in support of WFM standards. Performs all functions (more...)
    Company: Whole Foods
    Location: Wilmington
    Posted on: 10/24/2018

    Customer Service Representative -
    Description: Partnerships between Adecco and a local client always give great benefits Entry Level Customer Support Associate jobs with a local client are temp to hire jobs that will allow you to enhance your career (more...)
    Company: Adecco
    Location: Raleigh
    Posted on: 10/24/2018


    Certified Shift Manager
    Description: Summary Shift Leader of Job Function Shift Leaders who consistently keeps our brand promises, help inspire the teams and deliver great results. They also understand the importance of providing an engaging (more...)
    Company: POPEYES
    Location: Raleigh
    Posted on: 10/23/2018

    Lead Shift Supervisor, Manufacturing
    Description: ROLE SUMMARY The Lead Shift Supervisor, Manufacturing is responsible for the supervision of direct and indirect individuals. Responsibilities include planning the effective use of labor and materials, (more...)
    Company: Pfizer
    Location: Rocky Mount
    Posted on: 10/24/2018

    Specialist, Store Protection
    Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
    Company: Ross Dress for Less
    Location: Raleigh
    Posted on: 10/24/2018

    Retail Support - Pricing Team Lead, Part Time: Crabtree Valley
    Description: Job Overview: The Pricing Team Lead is responsible for supervising a team of associates in accomplishing the price change activities for promotional and clearance events in the entire store. The associate (more...)
    Company: Macy's
    Location: Raleigh
    Posted on: 10/24/2018

    EVS Tech - Housekeeping (Cary) - Full-time Evening
    Description: About WakeMed WakeMed Cary Hospital provides exceptional patient care to the residents of Cary, N.C., and the surrounding area. The only hospital in western Wake County, the full-service, 156-bed Cary (more...)
    Company: WakeMed
    Location: Raleigh
    Posted on: 10/23/2018

    Breakfast Attendant - Residence Inn (18002TYG)
    Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
    Company: Marriott International
    Location: Raleigh
    Posted on: 10/24/2018

    Key Team Leader
    Description: LOVE TO TALK SPORTS Dunham s Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham s Bait Tackle. Today we have over 200 stores in over
    Company: Dunham's Sports
    Location: Wilson
    Posted on: 10/24/2018

    Log In or Create An Account

    Get the latest North Carolina jobs by following @recnetNC on Twitter!

    Jacksonville RSS job feeds