Customer Service Representatives and Sales Specialists
Company: Concentrix
Location: Jacksonville
Posted on: January 8, 2021
|
|
Job Description:
Essential Functions/Core Responsibilities Ensure service
delivered to our customers meets contractual Key Performance
Indicator (KPIs) Clarify customer requirements; probe for
understanding, use decision-support tools and resources to resolve
customer issues that are non-standard/unstructured and require some
clarification or conceptual thinking Listen attentively to customer
needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer Greet customers in a
courteous, friendly, and professional manner using agreed upon
procedures Maintain broad knowledge of client products and/or
services Prepare complete and accurate work including appropriately
notating accounts as required Participate in activities designed to
improve customer satisfaction and business performance Offer
additional products and/or services Track, document and retrieve
information in call tracking databaseCandidate Profile High school
diploma with six plus months of customer service experience
preferred Courteous with strong customer service orientation Strong
computer navigation skills and PC Knowledge Ability to effectively
communicate, both written and verbally Ability to learn including
strong problem solving skills Dependable with proficient attention
to detail Skilled in multi-tasking; including the ability to be
flexible and adapt to changes quickly Tolerance for repetitive work
in a fast-paced, high production work environment Ability to work
as a team member, as well as independently Demonstrate patience in
all customer contact situations; including maintaining a pleasant
and professional tone and manner Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may
be required*Job requirements may vary by country and will not
contravene any local lawsCareer Framework RoleHas program required
basic skill set to perform routine tasks within simple processes
but lacking program/product specific knowledge. Works with close
supervision and clearly defined procedures. Starting to demonstrate
familiarity with client terminology, operating standards and
procedures. Starter without sustained metric performance
levels.DisclaimerThe above statements are intended to describe the
general nature and level of work being performed by people assigned
to this job. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel working
within this job title.*msja#wahby Jobble
Keywords: Concentrix, Jacksonville , Customer Service Representatives and Sales Specialists, Hospitality & Tourism , Jacksonville, North Carolina
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsPizza Delivery Driver (8947) - Earn up to $15 with tips Description: Domino's Pizza--seeks exceptional people to join our team We are currently hiring expert--delivery drivers--for our--Louisburg location. We are looking for people with great personalities and positive (more...) Company: Domino's Location: Louisburg Posted on: 01/17/2021 Pizza delivery job (8947) - Earn up to $15 with tips Description: Domino's Pizza--seeks exceptional people to join our team We are currently hiring expert--delivery drivers--for our--Louisburg location. We are looking for people with great personalities and positive (more...) Company: Domino's Location: Spring Hope Posted on: 01/17/2021 Part-time Nabisco Retail Merchandiser/Stocker Description: Job Description br br Are You Ready to Make It Happen at Mondelez International br br Join our Mission to Lead the Future of Snacking. Make It With Pride. br br You will optimise sales with (more...) Company: Mondelez Location: Raleigh Posted on: 01/17/2021 Salary in Jacksonville, North Carolina Area | More details for Jacksonville, North Carolina Jobs |Salary Pizza Delivery - STRICKLAND RD - Earn up to $17hr (7431) Description: My name is Sumner Patterson with Domino---s Pizza. Alongside my father and twin brother, we have proudly served pizza to Charlotte, Gastonia, Raleigh, Chapel Hill, and Hickory communities for over 30 (more...) Company: Domino's Location: Raleigh Posted on: 01/17/2021 Pizza delivery job in Roanoke Rapids, NC (5514) -" Earn up to $15 with tips Description: Description: Domino''s Pizza seeks exceptional people to join our team We are currently hiring expert delivery drivers for our Rocky Mount Location. We are looking for people with great personalities (more...) Company: Crum Pizza dba Domino''s Pizza Location: Henrico Posted on: 01/17/2021 Pizza Delivery - WENDELL - Earn up to $17+hr (8935) Description: My name is Sumner Patterson with Domino's Pizza. Alongside my father and twin brother, we have proudly served pizza to Charlotte, Gastonia, Raleigh, Chapel Hill, and Hickory communities for over 30 years.--We (more...) Company: Domino's Location: Knightdale Posted on: 01/17/2021 Pizza Delivery - WENDELL - Earn up to $17+hr (8935) Description: My name is Sumner Patterson with Domino's Pizza. Alongside my father and twin brother, we have proudly served pizza to Charlotte, Gastonia, Raleigh, Chapel Hill, and Hickory communities for over 30 years.--We (more...) Company: Domino's Location: Rolesville Posted on: 01/17/2021 Dishwasher Description: TitleDishwasherJob SummaryAt Olive Garden, one key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests (more...) Company: Olive Garden Location: Wake Forest Posted on: 01/17/2021 89A Ammunition Stock Control and Accounting Specialist Description: It rsquo s up to you to keep the back of house stocked and ready to go at a moment rsquo s notice. As an Ammunition Stock Control and Accounting Specialist for the Army National Guard, it will be your (more...) Company: Army National Guard Location: Benson Posted on: 01/17/2021 Receptionist Description: What you'll do... Joining H R Block as a seasonalReceptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule in multiple, (more...) Company: H&R Block Location: Wendell Posted on: 01/17/2021 |