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Broadband Customer Service Technician- $1,000 Hire On Bonus

Company: AFL
Location: Jacksonville
Posted on: September 16, 2020

Job Description:

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!Job SummaryITC Service Group ("ITC"), is seeking multiple Broadband Service Technicians to join our established and growing team in North Carolina. The Broadband Service Tech will perform work both inside and outside the home and are responsible for the installation and customer experience of the new Broadband high-speed Internet and voice services. The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.Multiple Locations: Greensboro, New Bern, Kinston, Jacksonville, Morehead City, Madison, Siler City, Southern Pines, TroyMUST HAVE YOUR OWN VEHICLE AND TOOLS!Responsibilities* Ability to communicate with customers effectively and professionally* Ability to read a mainframe/cross-connect/control point layout to run jumpers* Ability to read, understand and follow the instruction on dispatched Jobs, trouble tickets, project prints, throw and sequence sheets and associated record updates* Ability to utilize test equipment and interpret test results for all workstreams* Necessary computer skills and Android platform mobile device application usage* Basic electricity* Basic transmission of "xDSL" installation - xDSL means variations of Digital Subscriber Lines.* Completion requirements for each Unit* Configuration of Customer-owned computers* Connecting fiber optic jumpers and drops (aerial, buried, and plenum).* Educating Customer in internet access* Experience in telephone service (VOIP or Copper, as appropriate)* Experience with routers and home networking* Experience with test sets as required.* General computer skills* Installation may include running or reusing COAX or CAT 5 wiring* Installation may consist of utilizing MOCA or Wi-Fi technology* Installation of aerial drop* Installation of internet hubs and routers* Installation of ONT and power supplies* Knowledge of COAX cable sizes and types and installing connectors* Knowledge of working with fiber and copper facilities* Ladder safety* May include burying CAT5/coax up to 50 ft.* May require running of temporary fiber drop but so as not to cause a safety hazard to the public, e.g., over roads, sidewalks, or driveways.* OSHA safety requirements* Pole climbing* Splicing of fiber drop connectors* Station installation and repair (Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, drop, and NID)* Technical understanding of loss, attenuation, and tiling.* The telephony color code and to be able to identify assigned cable pairs* Verification of service* When required, placing wires between walls* Work zone requirements* Working knowledge of workforce management system: Including but not limited to: Mobile Tech Portal and associated task clearing codes.* Working within attics or crawl spacesPersonal Qualities* Communication Skills - Demonstrate communication skills, both verbal and nonverbal, to help facilitate the sharing of information between people within the company and our clients.* Customer Service Skills - Addressing customer needs and ensuring they have a good experience.* Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound decision* Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems* Results focused - Ability to organize and manage multiple, and at time competing prioritiesQualifications* Passion for client service* Strong mechanical and analytical ability* Ability to do fine, precise work with their hands* Must be able to work at height of 30 feet* Ability to manage a physically demanding workload* Proficient in operating hand and power tools, and test equipment* Normal color vision to work with color-coded wiring* Fluent in EnglishWorking Conditions* Frequent driving.* This position is performed in outside weather conditions.* Moderate pressure to meet customer and company deadlines.* General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.* Must be able to work in the United States.ITC Service Group ("ITC"), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Keywords: AFL, Jacksonville , Broadband Customer Service Technician- $1,000 Hire On Bonus, Hospitality & Tourism , Jacksonville, North Carolina

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