Justice Services Certified?Peer Support Specialist-Call Center
Company: Coastal Horizons Center
Location: Wilmington
Posted on: April 2, 2026
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Job Description:
Job Announcement Summary The justice services related Certified
Peer Support Specialist-Call Center serves as an initial point of
contact, helping individuals access services, connect to resources,
and engage in treatment. The position requires NC Certified Peer
Support Specialist (NCCPSS) certification and the ability to meet
Forensic Peer Support designation criteria , including lived
experience with j ustice system involvement. Using personal
recovery experience, the Peer Support Specialist encourages
engagement in clinical, wellness, and j ustice-related services
while documenting services and supporting care coordination. JOB
TITLE: Justice Services - Certified Peer Support Specialist-Call
Center SCHEDULE: Monday ? Friday, Full Time LOCATION : Onsite/New
Hanover and Brunswick Counties R EQUIRED EDUCATIONAL/EXPERIENTIAL
QUALIFICATIONS: Must be a NCCPSS (NC Certified Peer Support
Specialist At least 18 months of lived experience in recovery from
a significant mental illness and/or substance use disorder and
lived experience with involvement in the justice system A high
school diploma or equivalent POSITION HIGHLIGHTS: The Peer Support
Specialist provides recovery based supportive services for Coastal
Horizons clients to assist them in pursuing and achieving health,
wellness, & recovery goals. The Forensic Peer Support Specialist
will provide support to individuals seeking treatment via a Call
Center to streamline individuals into treatment, provide resources,
streamline to justice services programming, and engage at the onset
of treatment services. Must be able to exemplify strong
communication skills when answering incoming calls. ADDITIONAL
INFORMATION: Promotes engagement in therapy with clinicians,
engagement with psychiatric appointments, involvement and
engagement with wellness services and recovery support, and
engagement with justice services programming. Completes all
tracking and reporting requirements for outcomes and evaluation,
and documents services and calls provided. Assists clients in a
variety of ways ?call support, sharing of personal recovery story,
resource acquisition, coordination of care. SALARY & BENEFITS:
Competitive salary based on experience Comprehensive medical,
dental, and vision insurance Educational loan repayment programs &
Career growth Retirement savings plan/401K Paid time off programs,
rollover hours, 14 paid holidays Employee engagement activities,
resource groups, and diversity events HOW TO APPLY: Interested
candidates should submit their resume and cover letter through our
Careers Page . If you require an accommodation during the
application process, please contact us at jobs@coastalhorizons.org
. We look forward to reviewing your application! EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sexual orientation,
gender, gender identity and expression, national origin, age,
disability or protected veteran status. We celebrate diversity and
are committed to creating an inclusive environment for all of our
associates.
Keywords: Coastal Horizons Center, Jacksonville , Justice Services Certified?Peer Support Specialist-Call Center, Healthcare , Wilmington, North Carolina
