Medical Office Clerk - Medical Homeport (SCA Labor Category 01111) 0269

Company: LTSI - Laredo Technical Services, Inc.
Location: Havelock
Posted on: May 24, 2023

Job Description:

Position Description


Title: Medical Office Clerk Medical Homeport (0269) (SCA Labor Category 01111)


Location: Naval Health Clinic, Cherry Point, NC


Job Summary: Provides clerical/administrative support in wards, clinics, or other departments of a medical treatment facility.


Period of Performance: This contract is scheduled to run through September 28, 2024 unless otherwise extended or terminated by the government.


Primary Responsibilities:


Greets patients/visitors at a front desk, information center or office setting.

Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.

Obtains updates and files medical records as needed.

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

Ensures arrival of medical records prior to appointment(s).

Initiates and locates patient medical records as needed.

Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Performs other administrative and clerical duties in support of the medical care and operational support.

Creates appointment schedules and templates in patient appointment computer system.

Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Schedule and reschedule appointment for approximately 1200 patients per month, following MTF policy. Priority appointments shall be referred to the clinic nurse and provider.

Advise patients regarding MTF clinic check-in process, consultation referrals and procedures. Listen to inquiries on a variety of medical, personal and administrative matters and respond independently to administrative questions, referring medical care or treatment inquires to the nursing staff or providers.

Ensure check-in paperwork is complete, correct and in the patients health record. Update patient information in applicable system. Report obvious discrepancies in medical data to medical staff members.

Check in approximately 1500 patients per month in military health systems and complete all initial administrative procedures such as third-party collection screening. Refer situations which deviate from established MTF procedures to the Department Head or Lead Petty Officer.

Receive and release patient information to and from various offices via fax and mail approximately 300 times per month, following MTF protocol.

Stock and organize office supplies at the work station.

Implement paper charting as a backup when necessary.

Generate reports from the schedules and templates. Prepare patient lists for the next day to include but not limited to HEDIS metrics.


Personnel Qualifications:


Mandatory knowledge and skills:


A fully qualified typist with a minimum of 50 WPM is required.

General medical ethics, telephone etiquette, and excellent communication and customer service skills.

General office administrative and clerical skills to perform receptionist duties and answer telephones.

Ability to communicate effectively, both orally and in writing.

Education: High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

Experience: At least 6 months of experience in office setting.

Work Environment/Physical Requirements: The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.


Unique Military Health Care Systems/Procedures:


Armed Forces Health Longitudinal Technology Application (AHLTA)

Composite Health Care Systems (CHCS) and/or MHS GENESIS

Defense Enrollment Eligibility Reporting System (DEERS);

Military Filing System by sponsor social security, terminal digit order, color-coded and blocked filing system.

Contents of a military medical record, layout, sections, family members prefix designation, forms used in the MTF, and the medical record tracking procedures.

Keywords: LTSI - Laredo Technical Services, Inc., Jacksonville , Medical Office Clerk - Medical Homeport (SCA Labor Category 01111) 0269, Healthcare , Havelock, North Carolina