Call Center Medical Clerk

Company: Americas Staffing Partner
Location: New Bern
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: 13.46Job Summary: This is not a remote position! Provide administrative support services in the Appointment Call Center for the Naval Health Clinic Cherry Point, NC (MTF). A major feature of the military health care benefit for eligible Military Healthcare System (MHS) beneficiaries is access to Medical Treatment Facilities (MTFs) health care services via a scheduled appointment. Our goal is to provide priority appointment access to its beneficiaries.Duties:

• Serve as the Customer Relations Representative for Appointing Services, answering complex appointment questions and resolving patient complaints.
• Main Point of Contact for communication of MTF appointment criteria between their staff and the MTF clinics.
• Continually monitor the appointment criteria set by clinics or the MTF for their impact on patients or staff.
• Keep the MTF Healthcare Business Operations Department Head or designee informed of these impacts, positive and negative, as they are identified. Requirements:
  • A current American Heart Association Basic Life Support Certification(BLS) and not a CPR/AED.
  • At least 1 year of experience in a medical field.
  • Must have Call Center experience
  • Must have experience with AHLTA, CHCS, and DEERS
  • Must have a RealID Hours of Operation Part time/On call shiftMonday - Friday0730-1600

Keywords: Americas Staffing Partner, Jacksonville , Call Center Medical Clerk, Healthcare , New Bern, North Carolina