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Government Travel Agent

Location: Jacksonville
Posted on: May 15, 2022

Job Description:

Job Description Requirements Duties and Responsibilities: -- Shift is from 1pm to 10pm Eastern Time-remotely (from home) -- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service. -- Book and issue airline, hotel, car and other tour reservations through our GDS system, accurately and efficiently. -- Maintain sufficient account knowledge to assist clients without delay. -- Keeps current directory of hotels, motels, and timetables, and answers inquiries concerning routes, fares, and accommodations. -- Check queue---s daily to ensure accuracy and that all issued tickets are complete. -- Communicate effectively with other agents or team members to solve problems and gather information. -- Establish and maintain strong relationships with clients. -- Research complex travel rules and regulations for each client. -- Research and handle traveler complaints. -- Provide travel expertise to clients. -- Follow Duluth Travel approved work process. -- Work on multiple contracts as necessary within reason. Skills and Specifications: -- Demonstrates attention to detail. Identifies and resolves problems in a timely manner. -- Pursues training and development opportunities and strives to continuously build knowledge and skills. -- Responds promptly to customer needs. -- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Able to read and interpret written information. -- Demonstrates accuracy and thoroughness. -- Shows respect and sensitivity for cultural differences. -- Works with integrity and ethically. -- Follows policies and procedures. -- Is consistently at work and on time. -- Includes appropriate people in decision-making process. -- Reacts well under pressure. -- Applies feedback to improve performance. -- Ability to read and interpret documents such as travel rules, operating instructions, and procedure manuals. -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. -- Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. -- Ability to deal with problems involving a few concrete variables in standardized situations. Education/Experience: -- Working knowledge of Worldspan, Sabre and Apollo GDS System, with minimum 3 years--- experience with a system. -- Understanding of International travel requirements, visas, passports. -- Understanding of the Federal Travel Regulations, Fly America Act and Open Skies Agreement -- Proficient with city, airline, hotel and car rental codes. -- Knowledgeable with Microsoft Office (Word, Excel, PowerPoint, and Outlook). -- Ability to concentrate and pay close attention to detail. -- Strong organizational skills. -- Ability to consistently deliver excellent customer service, internally and externally. -- Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision. -- Willingness to demonstrate professional conduct at all times. -- Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys. -- Ability to identify a problem and see it through to resolution with minimal supervision. NOTE: This job description is subject to change and/or revision based on the growth of the company, customer mix and other business related factors.

Keywords: DULUTH TRAVEL INC, Jacksonville , Government Travel Agent, Government & Protective Services , Jacksonville, North Carolina

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