Government Travel Agent
Company: DULUTH TRAVEL INC
Location: Jacksonville
Posted on: May 15, 2022
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Job Description:
Job Description Requirements Duties and Responsibilities: --
Shift is from 1pm to 10pm Eastern Time-remotely (from home) --
Answer calls and emails promptly from clients who are requesting
new travel arrangements or changes to existing itineraries and
provide prompt customer service. -- Book and issue airline, hotel,
car and other tour reservations through our GDS system, accurately
and efficiently. -- Maintain sufficient account knowledge to assist
clients without delay. -- Keeps current directory of hotels,
motels, and timetables, and answers inquiries concerning routes,
fares, and accommodations. -- Check queue---s daily to ensure
accuracy and that all issued tickets are complete. -- Communicate
effectively with other agents or team members to solve problems and
gather information. -- Establish and maintain strong relationships
with clients. -- Research complex travel rules and regulations for
each client. -- Research and handle traveler complaints. -- Provide
travel expertise to clients. -- Follow Duluth Travel approved work
process. -- Work on multiple contracts as necessary within reason.
Skills and Specifications: -- Demonstrates attention to detail.
Identifies and resolves problems in a timely manner. -- Pursues
training and development opportunities and strives to continuously
build knowledge and skills. -- Responds promptly to customer needs.
-- Speaks clearly and persuasively in positive or negative
situations; listens and gets clarification. Able to read and
interpret written information. -- Demonstrates accuracy and
thoroughness. -- Shows respect and sensitivity for cultural
differences. -- Works with integrity and ethically. -- Follows
policies and procedures. -- Is consistently at work and on time. --
Includes appropriate people in decision-making process. -- Reacts
well under pressure. -- Applies feedback to improve performance. --
Ability to read and interpret documents such as travel rules,
operating instructions, and procedure manuals. -- Ability to add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. -- Ability to apply common
sense understanding to carry out detailed but involved written or
oral instructions. -- Ability to deal with problems involving a few
concrete variables in standardized situations.
Education/Experience: -- Working knowledge of Worldspan, Sabre and
Apollo GDS System, with minimum 3 years--- experience with a
system. -- Understanding of International travel requirements,
visas, passports. -- Understanding of the Federal Travel
Regulations, Fly America Act and Open Skies Agreement -- Proficient
with city, airline, hotel and car rental codes. -- Knowledgeable
with Microsoft Office (Word, Excel, PowerPoint, and Outlook). --
Ability to concentrate and pay close attention to detail. -- Strong
organizational skills. -- Ability to consistently deliver excellent
customer service, internally and externally. -- Ability to manage
multiple priorities simultaneously and complete tasks with minimal
supervision. -- Willingness to demonstrate professional conduct at
all times. -- Excellent computer and typing skills, which includes
the ability to navigate between programs quickly by using shortcut
keys. -- Ability to identify a problem and see it through to
resolution with minimal supervision. NOTE: This job description is
subject to change and/or revision based on the growth of the
company, customer mix and other business related factors.
Keywords: DULUTH TRAVEL INC, Jacksonville , Government Travel Agent, Government & Protective Services , Jacksonville, North Carolina
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