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General Manager - Courtyard by Marriott

Company: CN Hotels Headquarters
Location: Jacksonville
Posted on: November 25, 2019

Job Description:

CN Hotels, Inc. is seeking an energetic, self motivated individual to join our management team as the General Manager of the 2 time platinum award Courtyard by Marriott in Jacksonville, NC. The hotel has 112 rooms and has 10,000SF of banquet space along with the Courtyard Bistro. POSITION SUMMARY: The General Manager is responsible for maintaining profitability and high levels of service at the front desk.-- He or she must have a working knowledge of all functions carried out in the Front Office area, including night audit, reservations, guest services and front desk reception. The ideal candidate will be an outgoing individual with thorough capabilities for up-selling property services and attending to guests--- needs.-- The key to excellent performance in this position is management of room rate and occupancy levels.-- He or she must supervise all Front Desk Personnel and perform a shift when business levels dictate a need.-- He or she must periodically schedule meetings with the Sales and Marketing Department to maximize room sales.-- He or she must also supervise the Housekeeping Department and Personnel and at times provide assistance to the Housekeeping and Laundry Personnel but not limited to room inspections.-- He or she must also supervise the Maintenance Department and Personnel to maintain quality control and manage capital expenditures. SPECIFIC DUTIES: Plan for and schedule manpower, equipment, inventory and supply requirements for all Departments and maintain accountability for the cost, utilization, and performance of employees and equipment. 1.---------- Maintain responsibility for the hiring, training, and proficiency of employees of all Departments. 2.---------- Monitor payroll and control cost, remaining within budget. 3.---------- Prepare and distribute to all department heads weekly forecasts of hotel occupancy, departures, arrivals and change hotel status appropriately. 4.---------- Forecast monthly occupancy and house count for the hotel. 5.---------- Control the selling of rooms and rates directly and through the reservations system to obtain maximum occupancy/revenue. 6.---------- Manages revenue goals, including working with the revenue management office and balancing inventory-- 7.---------- Participate actively in all aspects of the manager on duty program. 8.---------- Assist in the preparation of annual hotel budgets including Room Revenue forecasts, Front Office expense plans, and inventory and supplies. 9.---------- Participate in the development of the hotel---s marketing plan and is responsible for the attainment of the rack rate market objective. 10.-- Ensure that customer service policy is understood by employees and that guests are treated with the utmost care and courtesy. 11.-- Assist guests with any special requests or problems that may arise. 12.-- Maintain control of employee uniforms ensuring that uniforms and name badges are work, kept in proper condition, project high grooming standards, and are readily available at all times to employees. 13.-- Maintain responsibility for verifying and authorizing payroll for all Departments. 14.-- Supervises the operation of the Front Desk, including telephone procedures, cashier and clerk duties, night audit and reservations. 15.-- If applicable, monitor and control the daily operation of the hotel---s transportation services including the maintenance of vehicles (vans) and accept responsibility for valet services. 16.-- Attend Franchise management and training seminars to keep up with Industry Standards and competition. 17.-- Introduce and manage any new Special Programs, and assist Sales Personnel in promoting room revenue and networking in the local community to build brand and hotel awareness. 18.-- Perform duties at the Front Desk, such as check---ins and check-outs during peak times. 19.-- Train Front Desk staff on how to deal with emergency situations and develop emergency procedures. 20.-- Send billing statements to guest or direct bill accounts and perform any collection procedures. 21.-- Record transactions reflecting revenue elimination of adjustments approved by Management, returned checks, bad debt write-offs, and collection of written-off items. 22.-- Perform Night Audit on per-need basis and train other staff in such duties. 23.-- Obtain approval for credit applications from VP of Operations. 24.-- Transfer approved Direct Bill accounts from Guest to City Ledger. 25.-- Inform Housekeeping daily of necessary information relating to room forecast, occupancy, check-outs, etc. 26.-- Perform daily room inspections in conjunction with the Housekeeping Supervisor. 27.-- Coordinate activities with related Departments:-- Housekeeping, Food & Beverage, Sales & Maintenance. 28.-- Perform other duties as assigned by Management and Corporate Office. 29.-- Conduct all necessary banking activities on a daily or as need basis. 30.-- Maintain clerical inventory and maintenance records. 31.-- Provide monthly financial reports to the Corporate Office. 32.-- Responsible for timely filing of necessary franchise and corporate reports. 33.-- Responsible for maintaining an adequate Quality Control Franchise Score by meeting guidelines and maintaining appropriate conditions satisfactory to the Franchisor. 34.-- Responsible for the overall operations of the Courtyard Bistro. 35.-- Making sure all individuals working in the Bistro are properly trained and certified to work in the F&B. 36.-- Manage food and beverage operations, including monitoring food and beverage forecasting to reduce waste and maximize profit, establishing relationships with vendors, ensuring food and beverage areas meet quality standards, and conducting audits to ensure procedures and policies are followed. 37.-- Provide all necessary reports to the Corporate Office. 38.-- Maintain a positive attitude at all times.

Keywords: CN Hotels Headquarters, Jacksonville , General Manager - Courtyard by Marriott, Executive , Jacksonville, North Carolina

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