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Office Manager

Company: Hope For The Warriors
Location: Jacksonville
Posted on: May 24, 2023

Job Description:


Established in 2006, Hope For The Warriors (HOPE) is a civilian, 501(c)(3) non-profit organization. The mission of Hope For the Warriors is to restore the quality of life for post-9/11 service members, their families, and families of the fallen who have sustained physical and psychological wounds in the line of duty. Hope For The Warriors is dedicated to restoring a sense of self, restoring the family unit, and restoring hope for our service members and our military families.


Hope For The Warriors understands the challenges, pride, and joy of being a military family. For today, tomorrow, and years to come, we will strive to meet the changing needs of service members and their families. Additionally, we value community. Through our grassroots philosophy of interacting with the communities Veterans live and work in, we establish and nurture the relationships that have become the foundation of our support.


The Office Manager will be a key member of the Cohen Veterans Clinic at Hope For The Warriors. He/she will report to the Clinic Director and oversee clinic and financial operations. As such, we seek a detail-oriented, organized and analytical leader who will excel at the duties and responsibilities outlined below.


* Ensuring that the Clinic is in compliance with Hope For The Warriors policies and procedures regarding fiscal operations.

* Working as the liaison between the Clinic and the Chief Financial Officer and/or Controller.

* Managing the Clinic's fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, etc.)

* Working with the Intake Coordinator and Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance and ensuring that the Clinic is in compliance with contractual and reimbursement policies.

* Working with the Clinic Director to coordinate the credentialing of each clinician (CAQH) for 3rd party insurance.

* Maintaining and monitoring all financial records to ensure accuracy, completeness of data and compliance with state, federal and CARF rules and regulations.

* Assisting clients with billing-related matters; assisting clients and/or staff in resolving insurance-related problems.

* Establishing policies and procedures regarding risk management and business continuity.

* Collaborating with clinic staff and the Cohen Veterans Network/Hope For The Warriors around financial data collection, trend analysis, research, reporting, etc.


* Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, the Board, and team members at all levels of an organization.

* Team Builder: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold team accountable to achieve results.

* Strategic Thinking: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization's strategy and move it to successful operationalization.

* Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.

* Ability to Succeed in a Not-for-Profit Environment: Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort rolling up one's sleeves up and engaging in day-to-day operations. Passion for and commitment to the clinic's mission.

* Political Savvy: Can maneuver through complex situations effectively. Plans appropriately to seize potential opportunities and avoid potential conflicts in service of realizing overarching goals.


* Bachelor's degree or demonstrated progress toward a bachelor's from accredited college or university with at least 5 years of relevant experience.

* At least 5 years of experience working with 3rd-party payers, coding, billing, posting, and adjudication of claims.

* At least 3 years of experience collecting, analyzing and reporting financial data

* Demonstrated knowledge about the appropriate and effective use of protected health information, theHealth Insurance Portability and Accountability Act of 1996 and the Health Information Technology forEconomic and Clinical Health Act.

* Excellent customer service.

* Must been able to work independently or as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients.

* Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified employee will work in a dynamic office setting, and interact with staff, consultants, and outside vendors, therefore he/she may be subjected to interruptions throughout the workday. The position will require some flexible hours, and when applicable, local and national travel will be required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to sit for sustained periods of time, travel and drive. The vision requirement includes close vision. The employee is occasionally required to lift up to 30 pounds.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year


* 401(k)

* Dental insurance

* Employee assistance program

* Flexible spending account

* Health insurance

* Life insurance

* Paid time off

* Professional development assistance

* Retirement plan

* Vision insurance


* Monday to Friday


* Associate (Preferred)

Work Location: In person

Keywords: Hope For The Warriors, Jacksonville , Office Manager, Executive , Jacksonville, North Carolina

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