Field Engineer 4
Posted on: January 15, 2022
Seeking a Field Service Technician with minimum of 3 years hands on
experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding
to onsite hardware break fix requests at multiple customer
locations each day.
What to expect:
Support and troubleshoot issues while onsite if the parts shipped
did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We
provide cx 4 hour service windows (AM-PM service) and we make every
best effort possible to make that window.
Work independently as well as within a team to resolve onsite
customer requests efficiently and effectively.
Real time status updates to our ticketing system is required,
resolving or escalating tickets to the appropriate party when
While you will be working independently for the most part, you do
have the support of our internal service delivery team when in need
What skills do I need to be a successful FST?
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell
Excellent communication (verbal and written), time management, and
Skilled at defusing high-stress situations and facilitating
resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our
What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware
Keywords: CorTech, Jacksonville , Field Engineer 4, Engineering , Jacksonville, North Carolina
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