Senior Director, Operations - Electric Utilities
Company: Fayetteville Public Works Commission
Location: Fayetteville
Posted on: April 2, 2026
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Job Description:
Description As the Senior Director of Operations in Electric
Systems, you will be a strategic partner in driving PWC’s mission
to deliver safe, reliable, and cost-effective electric services.
This executive role oversees critical functions across power
supply, generation, transmission, distribution, and customer
service, ensuring our community thrives with dependable electric
services. Core Responsibilities Strategic & Operational Leadership
Oversee all major operational functions within the Electric
Division, ensuring safety, reliability, regulatory compliance, and
fiscal responsibility. Maintain full fiscal oversight across the
Electric Division, ensuring disciplined budgeting, forecasting, and
financial management. Establish and execute long-range strategies
that position PWC for continued growth, operational efficiency, and
exceptional customer outcomes, long range strategies that position
PWC for continued growth, operational efficiency, and exceptional
customer outcomes. Evaluate changing market, regulatory, and
technological conditions; adjust processes and operating models to
address gaps, reduce waste, and increase value to the enterprise.
Ensure operational compliance with all applicable local, state, and
federal regulations. Evaluate operational investments, major
projects, and resource allocations to enable data driven
decision-making and operational efficiency. Identify, standardize,
and deploy best practices across the division to drive sustained
performance and continuous improvement. Ensure that the division’s
strategic direction, capabilities, and infrastructure evolve with
market needs and emerging industry trends. Performance Management &
Continuous Improvement Develop, implement, and track key
performance indicators (KPIs) that measure operational excellence,
reliability, financial performance, and customer impact. Lead
corrective action planning when KPIs veer offtrack, ensuring rapid
resolution and forward momentum Strengthen operational processes
around project delivery, monthly invoicing, major construction
activities, and daily reliability reporting. People Leadership &
Talent Development Provide vision, guidance, and coaching to across
the Electric Operations team. Build leadership pipeline by hiring
external and developing internal talent at all levels. Proactively
assess team capabilities; design and implement targeted development
plans to advance skills, leadership effectiveness, and technical
competencies. Champion an inclusive, accountable, and performance
driven culture. Cross-functional & Organizational Collaboration
Partner with Finance, HR, Quality, EHS, Engineering, Customer
Programs, and other enterprise teams to ensure seamless execution
of enterprise priorities. Drive alignment and coordination across
functions to ensure on time project delivery and timely customer
outcomes. Represent the Electric Division in enterprise planning,
rate discussions, strategic governance, and community engagement.
Required Skills & Qualifications Bachelor’s degree (Engineering,
Business, or related discipline; engineering preferred). Licensed
Professional Engineer (PE) strongly preferred to support advanced
technical and regulatory responsibilities. 10 years of experience
in electric utility operations or related industry. 7 years of
leadership experience overseeing complex operational functions.
Demonstrated experience in operational excellence, continuous
improvement, and performance management. Ability to lead through
influence in a matrixed environment. Strong communication skills
with the ability to engage executives, employees, regulators, and
partner s. What You’ll Get A competitive executive compensation
package that reflects the scope and impact of this leadership role.
Car allowance to support travel across operational sites and
community engagements. Relocation stipend for candidates moving to
the Fayetteville region. The opportunity to work for an award ?
winning utility recognized for excellence, reliability, and
community stewardship A mission ? driven environment where
leadership, innovation, and operational excellence directly impact
the quality of life for the community we serve. Health & Wellness
Benefits: Medical, Dental, and Vision Plans with HSA and FSA
options. Group Life and Long ? Term Disability Insurance. Cafeteria
plan and flexible benefits program Wellness program with incentives
and benefit credits through Know Your Number® participation Onsite
Gym and Onsite Medical Facility. Retirement & Financial Benefits:
Pension through the NC Local Government Employees’ Retirement
System. 401(k) Match Retirement Plan. 457 Plan for additional
retirement savings. Grade 420 Exempt/Salaried $174,000 - $228,000 -
$283,000 FPWCSJ
Keywords: Fayetteville Public Works Commission, Jacksonville , Senior Director, Operations - Electric Utilities, Energy / Utilities , Fayetteville, North Carolina
