Service Manager
Company: Hills Machinery - RJV Equipment
Location: Wilson
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Service Manager The preferred
candidate will be responsible for providing scheduling,
communication and support for the service department. The candidate
should possess excellent problem solving skills when interacting
with customers and technicians. A tremendous emphasis is placed on
follow through and a positive attitude. Responsibilities include
dispatching both emergency requests as well as ongoing maintenance
work both in shop and field. Your ability to work effectively under
pressure is a must. Essential Duties · Answer phones and receive
requests for service, quotes and installation. · Confirm with
customer scheduling of work. · Track progress, check repair status
of Technicians to ensure the timely servicing of customer orders. ·
Schedule, assign work to Field and Shop Service Technicians. ·
Opens and update work orders. · Analyze customer problems and
prepare reports and problem logs as requested. · Assists in time
card entries, reviewing, closing and invoicing work orders. ·
Maintains customer files. · Manages daily KPI’s and P&L’S. ·
Works hand in hand with parts and sales managers to create a
customer friendly environment. · Communicates with the credit
department to ensure financial needs are met. · Maintain a
professional and proper personal appearance at all times adhering
to company policy. · Flexible to work after hours when needed to
meet customer needs. · Maintain confidentiality relative to
pricing, promotion, distribution, inventory, customer lists and
financial reports. · Performs related duties as assigned.
Requirements Qualifications To perform this job successfully an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill and ability required. · High school diploma or
(GED) equivalent, with college or trade school preferred. ·
Proficient in the use of a computer and related software (Word,
Excel, etc.). · Strong written and verbal communication skills. ·
Strong problem solving skills and be detailed oriented with a high
level of accuracy. · Basic math skills. · Ability to perform duties
with a sense of urgency, exceeding customer expectations. · Ability
to work with minimal supervision. · Excellent organizational
skills.
Keywords: Hills Machinery - RJV Equipment, Jacksonville , Service Manager, Customer Service & Call Center , Wilson, North Carolina
