Call Center Representative
Company: CornerStone Staffing
Location: Winterville
Posted on: June 24, 2025
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Job Description:
Do you have call center experience and love turning tough calls
into real results? If you're motivated by performance and ready to
own your impact, we want to hear from you. Collections Agent
Winterville, NC | Onsite MINIMUM QUALIFICATIONS • 2 years of recent
experience in a high-volume call center (Candidates who do not have
this experience will not qualify for this role) • High school
diploma or equivalent • Proven ability to meet KPIs in a
production-based environment • Strong verbal communication,
conflict resolution, and time management skills COMPENSATION &
SCHEDULE • $15.00/hour • Mandatory overtime required — schedule
flexibility is essential • Core Hours: Monday–Sunday, 8:00 AM–9:00
PM • End-of-Month Shifts: Full-day coverage (7:00 AM–8:00 PM or
8:00 AM–9:00 PM with two 1-hour breaks) • Sunday Shifts: Required
1–2 times quarterly; additional Sundays may be needed for month-end
• Holiday Coverage: Most holidays open to temporary staff and
volunteers Anything over 40hrs/week will be considered Overtime and
will be paid at time-and-a-half KEY RESPONSIBILITIES • Execute
high-volume outbound calls using company-approved scripts and
compliance guidelines • Achieve daily, weekly, and monthly
collection metrics and performance benchmarks • Negotiate realistic
payment solutions with empathy and professionalism • Document all
communications and account actions accurately in system platforms •
Identify and escalate customer issues as appropriate CORE TOOLS &
SYSTEMS • Microsoft Excel, Word, Outlook • Collection-specific CRMs
and proprietary systems PREFERRED SKILLS • Bilingual
(English/Spanish) fluency • Familiarity with FDCPA and call center
compliance standards • Exposure to financial services or healthcare
collections PRE-EMPLOYMENT • Drug screen and background check
required By applying for this job, you agree to receive calls,
AI-generated calls, text messages, or emails from CornerStone and
its affiliates, and contracted partners. Frequency varies for text
messages. Message and data rates may apply. Carriers are not liable
for delayed or undelivered messages. You can reply STOP to cancel
and HELP for help. You can access our privacy policy at:
https://www.cornerstonestaffing.com/privacy SOUTHLAKE123
Keywords: CornerStone Staffing, Jacksonville , Call Center Representative, Customer Service & Call Center , Winterville, North Carolina
