JLR Service Manager

Company: AUDI JLR LOTUS BMW MOTO
Location: Wilmington
Posted on: February 18, 2026

Job Description:

Job Description Job Description Overview We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in automotive service management, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer service. The Service Manager will oversee daily operations, ensuring that all service work is performed efficiently and to the highest standards while fostering a positive environment for both employees and customers. Responsibilities Manage the day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery. Supervise and train service staff, guiding them in best practices and fostering a great culture. Oversee service writing, ensuring accurate documentation of services performed and customer communications. Conduct regular vehicle inspections to identify necessary repairs and maintenance needs. Implement strategies and processes to meet and exceed all metrics Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally. Collaborate with the sales team to ensure alignment between service offerings and customer needs. Monitor inventory levels of parts and supplies, placing orders as necessary to maintain adequate stock. Ensure compliance with safety regulations and company policies within the service department. Skills Strong mechanical knowledge with hands-on experience in automotive service and repair. Proficiency in CDK, TCC, and JLR is a plus. Excellent customer service and writing skills for effective communication with customers regarding their vehicle needs. Proven ability to implement processes to enhance customer satisfaction and drive revenue. Strong sales acumen with experience in auto service management preferred. Exceptional leadership skills with the ability to motivate a team towards achieving departmental goals. Excellent problem-solving abilities and attention to detail in all aspects of service management. Join our team as a Service Manager where you can make a significant impact on our operations while ensuring our customers receive top-notch automotive care.

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