Hospice Director of Operations

Company: PruittHealth
Location: Bridgeton
Posted on: January 1, 2026

Job Description:

KEY BENEFITS: • Flexible Spending Account • Paid Orientation • Health Savings Account • Flexible Schedule • Profit sharing • Employee Assistance Program • Retirement Plan • Health Insurance, Vision Insurance, Dental Insurance, Life Insurance, Tuition Reimbursement program, Paid Time Off Hospice Director of Operations JOB PURPOSE: To administer the day to day operations of the programs and implement the policies of the Governing Body KEY RESPONSIBILITIES: 1. Implements partner relations practices necessary to establish a positive company-partner relationship and promote a high level of partner morale. 2. Keeps supervisor informed of daily activities and issues. Proposes solutions to all issues. 3. Must get along with co-workers; maintain effective relationships with management staff, employees, and the general public. 4. Organizes the agency in accordance with the laws and regulations pertaining to the operation of a hospice in the state where the agency is licensed. 5. Organizes and directs the agency’s ongoing functions; maintains liaison among the Governing Body, the group of Professional Personnel and the staff. 6. Establishes administrative procedures and maintains records to provide the Executive Committee, the Board of Directors, and outside agencies with current information required for operational decisions. 7. Facilitates system for communication among the hospice staff, hospice care team, and patients/family unites and/or legal guardians/representatives when applicable. 8. Maintains and implements policies and procedures for provision of hospice care and services, as well as policies related to management, operation, and evaluation of the hospice’s performance. 9. Facilitates involvement of the IDG in policy development. 10. Responsible for recruitment and employment of qualified staff in sufficient numbers for the provision of care and services. 11. Participates in the development and implementation of an orientation program for each partner to include, but not limited to, agency services and specific job duties. 12. Responsible for partner oversight in regards to compliance with the completion of annual training and education programs. 13. Follows all company policies and procedures, state, and federal laws and regulations, and charged with reporting violations to the appropriate supervisor. 14. Carries out all duties with a “Committed to Caring” attitude and in accordance with the company’s mission, vision, and philosophy. 15. Maintains confidentially of company information. 16. Demonstrates integrity at all times. 17. Able to respond to change productively and handle additional projects as assigned. 18. Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others. 19. Supervises and participates in the development and implementation of Performance Improvement, utilization Review, and Peer Review Program of the agency. 20. Performs other administrative tasks as assigned by the Governing Body. Personnel Administration 1. Employs professional administrative and other qualified staff to meet the needs of the patients admitted. 2. Supervises and evaluates all professional and administrative staff. 3. Develops and implements personnel records on all staff members. 4. Develops and maintains personnel records on all staff members. 5. Provides orientation, training and continuing education of the staff. 6. Responsible for monitoring staff compliance with completion of annual training and education programs. 7. Contracts for all services not provided by paid staff. Financial Administration 1. Develops and implements budget and shall ensure that the following responsibilities are fulfilled: 2. The submission of a monthly financial report to the Regional Director 3. The preparation and submission of an annual financial report to the Governing Body and the membership 4. The maintenance of all payroll records in compliance with federal, state, and local laws and regulations. 5. Responsible for ensuring compliance with the agency’s budgeted financial and census goals 6. Advises the Governing Body regarding the needs of the agency concerning insurance for property and professional liability and maintain in effect such policies of insurance as directed by the Governing Body. Public Relations 1. Directs community relations for United Hospice and serves as its representative on civic and professional boards. 2. Serves as a liaison person with the State and National Hospice organizations of which the agency is a member. 3. Serves as a liaison with the Governing Body, Executive Directory, and the United Hospice Staff. 4. Ensures the accuracy of public information materials and activities. 5. Ensures compliance with the agency Start of Care goals. KNOWLEDGE, SKILLS, ABILITIES: • Participate in center/agency surveys and any subsequently required reports. • Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required. • Attend and participate in mandatory inservices. • Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints. • Comply with corporate compliance program. • Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary. • Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc. • Follow established safety procedures when performing tasks and/or working with equipment. • Perform other related duties as necessary and as directed by supervisor. To apply please email Britany.Kerr@pruitthealth.com MINIMUM EDUCATION REQUIRED: Holds a Bachelor of Arts or Bachelor of Science degree in a healthcare field, human services administrative area, or has served as a hospice administrator under a state approved hospice and home care program or has equivalent administrative work experience in a healthcare facility. MINIMUM EXPERIENCE REQUIRED: Minimum of two years hospice management experience. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: Current Professional License as applicable. Current Driver’s License and Automobile Liability Insurance. ADDITIONAL QUALIFICATIONS: (Preferred qualifications) • Orientation to United Hospice and any other training that may be necessary to complete the assigned duties effectively. • Has shown successful completion of related field. • Skills in supervisory relationships and communication. • Ability to work a flexible schedule. • Satisfactory results of criminal history check, Office of the Inspector General Sanction Check, and licensure validations. • Must have a commitment to and understanding of the hospice concept. • Must have skills in supervisory relationships and communications, both written and oral. • Must participate in orientation and training programs. • Possess knowledge of computer software for application in office settings. Must be well organized and able to set priorities. Must be able to work a flexible schedule. Has never been shown by credible evidence to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect obtained at the time of application. • Attendance – must maintain timely, regular attendance. • Punctuality. • Professional appearance. • Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers questions when appropriate in a professional manner. Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you! Apply Now to get started at PruittHealth! As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. HS1

Keywords: PruittHealth, Jacksonville , Hospice Director of Operations, Administration, Clerical , Bridgeton, North Carolina